Business Systems Supervisor

2 weeks ago


Tysons, United States Maximus Services, LLC Full time

**Description & Requirements**

Essential Duties and Responsibilities:

- Screen, investigate, analyze, identify and manage service level risks related to users reported issues via Cherwell tickets; notify management and, where appropriate, propose solutions.
- Hire, train and support a team of Admin Support Coordinators including ongoing performance management; feedback, conducting quarterly and annual evaluations and staff development.
- Monitor team achievement toward performance goals and objectives for unit staff.
- Provide direction to team members and resolves problems in a timely and professional manner.
- Participate in project meetings to represent MAXIMUS in addressing needs of the client and other project stakeholders, as well taking a leadership role for internal project meetings.
- Assist leadership in the areas of systems and data auditing tracking, reporting, business process modeling and redesign, knowledge management software systems, business intelligence, impact analysis, change management, and state/federal policy analysis.
- Review and verify user story documents to validate that the design meets business needs in support of the operation. Support and actively contribute to the elaboration and execution of the various test strategies applicable to the systems projects.

Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Bachelor's degree from an accredited college or university or equivalent experience.
- 1-3 years of supervisory/management preferred

EEO Statement

Pay Transparency
- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.



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