Receptionist

**About us**

Carlstadt Pet Meadow

"We Believe Pets are Members of the Family. We deliver Peace of Mind through Accurate, Transparent & Reliable Cremation Services for Veterinary Hospitals and Pet Parents"
- Receptionist / Customer Success Representative / Bereavement Consultant _
Job Summary
- Act as the first point of contact for families and veterinary hospitals. Maintain a presentable customer waiting and viewing area. Prepare for and preside over viewed services.
- Hours: Tuesday to Saturday : 9am-5pm

General Accountabilities
- Greets visitors and ascertains name and other pertinent information. Notifies appropriate employee of visitor's arrival, or help them personally.
- Answers telephone(s). Determining if caller can be helped directly or if they need to be routed to another person.
- Performs a variety of routine clerical tasks (printing, copying, scanning, faxing, etc.)
- Assists in the organization and administration of company objectives and policies.
- Enters and retrieves information from company database as needed.
- Prepares pets for viewing by families.
- Help families through the viewing process by providing answers to questions, reading poems/prayers, and giving compassionate support.
- Contacts families and veterinary hospitals to give and receive information.
- Create special orders and follow through appropriately when they arrive.
- Packages pets for return to hospitals, families, or shipping.
- Assures that areas used by families are clean and orderly.
- Other duties as assigned.

Job Qualifications
- High School Diploma or equivalent substitute.
- Read, Write, Speak English.
- Interpersonal and customer service skills.
- Able to convey compassion toward families.
- Microsoft Office Skills: Word, Outlook, and Access.
- Ability to adapt to a changing environment and handle multiple priorities.
- Excellent organizational and prioritizing skills.

Physical Demands
- Must be able to sit for long periods or stand for long periods depending on task.
- Will come in contact with deceased pets.
- Ability to lift 30 pounds.

Pay: $18.00 per hour

Pay: $18.50 per hour

Expected hours: 40 - 45 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Overtime
- Weekends as needed

Work setting:

- Clinic
- In-person
- Office

**Education**:

- High school or equivalent (required)

**Experience**:

- Mortuary: 1 year (preferred)
- Microsoft Office: 3 years (required)
- Customer Service: 2 years (required)
- Receptionist: 2 years (required)

License/Certification:

- Driver's License (required)

Work Location: In person