Cash Poster, Patient Financial Services

3 weeks ago

Rockford, United States Mercyhealth Full time

Overview:

- Cash Poster, Patient Financial Services, Days, 80 Hrs/2 wks
- Location: Rockton Ave Campus; Rockford, IL.
- Schedule: Monday - Friday; Hybrid remote and flexible work schedule available after training period

Responsible for timely and accurate posting of payments and adjustments related to patient accounts receivable transactions. Assumes responsibility and accountability for cash functions related to reconciliation, balancing and cash security as outlined by departmental rules and policies. Performs other duties as assigned.

**Responsibilities**:

- Verifies calculations and ensures allowed charges, reimbursement amount and contractual disallowance are posted correctly based on the remittance advice.
- Ensure requesting/utilizing the correct adjustment codes as defined in policy at the time of posting and brings incorrect codes to the attention of a supervisor or lead.
- Ensures appropriate amounts are allocated and posted to individual patient accounts and that balancing procedures are maintained for the posting of payment and adjustment batches.
- Responsible to work assigned work queues, reports and spreadsheets to resolve errors or exceptions. May be responsible to download reports or files from secured websites for processing.
- Investigates recoupments, interest payments and miscellaneous payments directed to specific clearing accounts requiring research.
- Reports overpayments or refunds as necessary when identified during the payment posting process. Brings payment discrepancies to the attention of their supervisor or lead.
- Ensures the daily deposits are posted and balanced per documented procedures.
- Ensures payments and adjustments posted electronically are completed and balanced.
- Works closely with Finance to investigate and resolve any out-of-balance conditions between the deposit and postings.
- Distributes copies of remittance advices/explanation of benefits to staff as needed.
- Ensures the correct ANSI code or comment code is used when posting denials or partial payments.
- Prioritizes work effectively in order to prevent backlogs. Communicates workload issues to supervisor or lead.
- Maintains productivity standards as outlined in the Revenue Cycle department.
- Participate in department meetings, workgroup meetings, and training sessions.
- Ability to adapt to change in a positive, sensitive and forward-thinking manner in demanding situations.
- Provides limited training to partners after becoming efficient, as well as on an as-needed basis for back-up situations.
- Special projects as assigned.

Education and Experience:
High School diploma or equivalent. One (1) year general or medical office experience required. Knowledge of Insurance and/or Managed Care preferred.

Special Physicial Demands:
The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; climb; or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Culture of Excellence Behavior Expectations:

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