Patient Registrar, Registration
2 weeks ago
Overview:
- Patient Registrar, Registration, Days, 40 Hrs / 2 wks
- Location: Javon Bea Hospital - Rockton Ave Campus & Riverside Blvd Campus
- Schedule: Varied between 9:30am -11:00pm
Mercyhealth Patient Registrars are responsible for patient registration duties at Mercyhealth Hospital locations. Patient Registrars will demonstrate behavior that reflects the hospital's mission, vision and values. Patient Registrars will greet patients or family members in the various hospital settings and assist them in answering any questions or concerns they may have in person or over the phone. This position is fast paced (sometimes chaotic) and you will be the person patients and our clinical care teams rely on to get patients entered or checked in within the electronic medical record to get care started. As Mercyhealth Patient Registrars we are part of Revenue Cycle and are responsible for accurate registrations, obtaining insurance coverage, educating our patients on their financial responsibilities and collecting applicable payments. To thrive in this job, you will need to be confident with technology and typing; however you don't need to have any previous experience or knowledge in healthcare. Since some shifts are in an Emergency Department, you will need to be prepared to see serious illness and injuries. This position requires weekend and holiday rotations.
**Responsibilities**:
- Will engage in positive interactions; demonstrate friendliness by smiling and making eye contact when greeting all patients, visitors and customers. Provide helpful assistance in anticipating and responding to the needs of our patients, visitors and customers and staying calm under pressure to deal effectively with difficult people.
- Participate in team building activities, continuous quality improvement activities and educational experiences in support of departmental or Mercyhealth initiatives.
- Provides shadowing and training to new partners as identified by leadership.
- Ability to use good judgment in highly emotional and demanding situations.
- Responsible for arriving patient to the ER and Urgent Care.
- Responsible for signing in or checking in hospital outpatient visits.
- Identifies patients in need of immediate care by visual assessment at time of registration, prioritizes patient registration by severity of complaint, and monitors waiting area for changing patient conditions and alerts triage RN to the need to re-evaluate patients.
- Responsible for admitting all surgical and direct admit patients.
- Schedules and checks in hospital outpatient lab patients.
- Identifies and selects patient using department required patient identifiers to select correct electronic medical record. Thus reducing the chance for privacy, medical or duplicate medical record errors.
- Responsible for entering patient’s complaints/symptoms and them in the appropriate order based on severity of symptoms. Also completing all other required arrival information with the electronic medical record.
- Generates patient arm band, face sheet, and patient labels.
- Responsible for gathering and entering into EPIC all necessary demographic, guarantors, and billing information from patients/family.
- Responsible for obtaining necessary signatures and documents for inpatient and outpatient registrations.
- Verifies patient insurance information and updates insurance information as appropriate.
- Identifies patients in the ER that have an out of network insurance and provides this information to the appropriate ED partners. Completes our out of network paperwork and adds an account note documenting conversation with staff and that paperwork was completed.
- Identifies patients without insurance and works closely with patient financial counselors to help facilitate self-pay services for patients without insurance.
- Identifies appropriate primary/secondary payees.
- Completes MSPQ as required for Medicare patients.
- Collects all applicable co-pay’s, self-pay payments, and in some cases pre-payment for services.
- Assists with coordination of patients into the appropriate unit.
- Provides accurate information and timely updates to patients, visitors and customers.
- Assists other departments at various hospital locations to notify when patients have arrived.
- Assists outside EMS/EMT agencies to arrive patients to the facility and provide paperwork for billing purposes.
- Performs Pre-admission functions for patients.
- Performs Pre-registration functions for patients.
- Upon admission provides patients with admission information such as the VIP Folder as needed.
- Obtains signatures for Medicare forms as required for admission within required timeframe.
- Properly secures and returns all patient valuables in accordance with Mercyhealth policy.
- Assists hospital staff to facilitate patient care during periods of EPIC Downtime or during disaster mode.
- Assists nursing staff to provide taxi vouchers and payment for taxi services for patients.
- Responsi
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