Regional Director

2 months ago

Houston, United States CWS Apartment Homes, LLC Full time

**Regional Director**

**Reporting**: Position reports to a Senior Vice President of Operations

**CWS Portfolio**: 104 properties, 30,000+ class A units in North Carolina, California, Georgia, Texas, Colorado, Arizona, Tennessee and Washington. CWS expects the portfolio to grow to 150 properties in the next five years.

**Employee Responsibility**: Approximately 30+ on-site employees report up through this position.

**Location**: Houston, TX

**CWS Purpose**: “Enhancing Lives the CWS Way”

**CWS Values**:
**Honoring Our Word**
- **Do what you say you will do.**_
- Employ thoughtful and careful consideration when making a commitment.
- Take ownership of your commitment.
- Follow through on promises consistently.

**Ethical Dealings are Paramount**
- **Do the right thing all the time, every time.**_
- Be open and honest in all situations, especially when it’s difficult to be so.
- Respect confidentiality and protect privacy.
- Put other employees, residents, and investors before yourself.
- Charge fair and appropriate fees to our investors.

**A Respect for People**
- **Treat others the way you want to be treated.**_
- Use honest, thoughtful, and specific communication.
- Be responsible for how you are heard.
- Be transparent and inclusive.
- Share information timely and consistently.
- Have empathy — search for the truth and be intentionally slow to understand.

**Requirement for Profitability and Sustainability**
- **Bring value to our employees, residents and investors in a company designed for the long term.**_
- Promote mindful spending.
- Be efficient.
- Be forward thinking.
- Grow with courage.
- Be team oriented.

**A Demand for Excellence with a Sense of Urgency**
- **Be intentional. Be accurate. Be timely. CARE.**_
- Go above and beyond.
- Get after it.
- Hold yourself and each other accountable.
- Inspect what you expect.
- Communicate what matters most.
- Delight the customer.

**What You Will Do**

As a Regional Director, you will be responsible for all aspects of successful property management for a portfolio of apartment properties. This includes overseeing the performance of on-site personnel, ensuring the properties are in compliance with all CWS safety practices, implementing operating policies and regulatory requirements, and keeping the properties clean and in working condition.

**Align with and positively influence the CWS Culture**

As a company leader, embody and promote the CWS Purpose and Values

**CWS Values**: You will embrace our core values and set an example to the team by demonstrating these values on a daily basis.

**Make safety a top priority** Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting any and all business activities.

**Do a great job operating the properties.**
- Recruit, hire, train, retain, and lead team members within your assigned portfolio.
- Support, mentor, and train the on-site managers to provide a safe and superior living experience.
- Drive the growth and development of team members through providing feedback and coaching.
- Hold team members accountable for their performance.
- Lead and support large teams of property management professionals in the areas of maintenance, leasing, and operations.

**Meet objective budgeted financial goals.**
- Manage the leasing and operations strategies for a portfolio of multi-family apartment communities.
- Lease the properties at or above market rate, for new and existing residents.
- Use their knowledge of finance, revenue management, personnel, and project management to ensure the properties meet and exceed specific financial goals.
- Effectively manage the property’s controllable expenses as compared to their budget. Provide timely notification if variances arise, and action planning to mitigate negative variances.

**Keep the communities clean, safe, and functional.**
- Conduct regular property inspections to ensure tour path and living conditions are in clean and working order.
- Review safety inspections and incident reports, and address patterns or other concerns.
- Ensure property presentation meets expectations and is kept a focus, with a specific emphasis on the components of the tour route as well as stale units.
- Escalate concerns related to the safety and wellbeing of people or property as appropriate.

**Provide exceptional customer service.**
- Resolve resident complaints in a timely, patient, and professional manner.
- Ensure service requests are completed in a timely and satisfactory manner.
- Maintain four (4) stars or greater on Google, for each property within the assigned portfolio.
- Ensure employee engagement is high throughout the assigned portfolio.

**Effectively problem solve.**
- Have systems in place that provide indication and warning, which enable proactive addressing of issues before they turn into major problems.
- When problems arise:

- Quickly and accurately diagnose the problem.
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