Regional Director

4 weeks ago

Houston, United States Worth Ross Management Co Inc Full time
Job DescriptionJob Description

Regional Director

Job description

Position Summary

The Regional Director is a hands-on leadership position responsible for an assigned book of business and overseeing the General Manager who is responsible for operational, administrative, financial, human resources, maintenance and security functions of one or more communities. The Regional Director is required to be on call 24-hours a day, 7 days a week for emergency consultation in the event of incidents requiring management intervention. All services of the Regional Director are under the direct supervision of Worth Ross Management Company, Inc (WRMC).

The Regional Director also provides exemplary service in a manner consistent with the values and mission of WRMC. He or She ensures that properties are maintained and operated in accordance with company objectives and facilitates solutions to problems between communities and internal support staff, guided by precedent and working within the limits of established policies.


ESSENTIAL RESPONSIBILITIES: (May include some or all of the following as applicable)

  • Provide management and leadership to WRMC properties within assigned region and book of business. Collaborate with Executive Management to develop goals and communicate established goals. Ensure the goals and needs of the assigned region, company and its customers are consistently met.
  • Manage the functions of a team in different WRMC properties within a region while maintaining standards of excellence for processes, methods and personnel. Manage the process improvement and quality control of property management functions to maximize productivity and ensure quality service is delivered.
  • Provide leadership, direction and assist in the investigation and resolution of internal and external problems and concerns.
  • Partner with General Managers, WRMC Board of Directors and other internal departments to develop and lead the introduction and integration of new programs, services and initiatives.
  • Interview, select, recommend, hire and train assigned team.
  • Ensure proper staffing levels are in place at each site within assigned book of business.
  • Supervise hiring and management of direct employees.
  • Complete performance evaluations of direct reports on an annual basis and provide leadership, counseling and coaching as necessary. Recommend personnel actions, promotions, transfers, terminations, or disciplinary measures.
  • Attend Annual, Budget, Board of Directors, and/or Special Meetings when needed.
  • Actively pursue new management account leads.
  • Assist with transition of new accounts.
  • Serve as a liaison between Home Office, Property Managers and Board of Director by maintaining open communication and professional relationships.
  • Provide quarterly report to Chief Operations Officer on each site.
  • Recommend and assist in managing the budget for assigned book of business.
  • Maintain awareness of changes in rules, statutes or regulations and communicate changes to team and Board of Directors, when applicable.
  • Develop and implement WRMC Best Practices / Standard Operating Procedures on-site.
  • Enforce WRMC policies and procedures.
  • Work with VP of Facilities and Risk Management to ensure that fire & flood emergency procedures are in place at each site and staff has been trained in those procedures.
  • Evaluate properties that are underperforming and implement strategies for improvement.
  • Ensure personnel are capable of meeting the community’s goals and standards.

Education/Training/Certifications/Licenses

SKILLS, KNOWLEDGE & ABILITIES REQUIRED:

High School Diploma required; Bachelor’s Degree in Business or related filed preferred. Five to seven years’ experience in Property Operations and/or Hospitality; or the equivalent combination of education and experience. CMCA, AMS and/or PCAM Accreditation from CAI preferred.

Experience/Knowledge/Skills

Minimum of five (5) years of business or Property Management experience is required or equivalent combination of education and experience. Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization. Effective written and verbal communication skills. Highly organized, people-oriented individual. Able to work under tight deadlines and use time effectively based on key priorities. Coaching and training abilities and understanding of Accounting principles are desired.

Computer Literacy

Intermediate to advanced command of computer hardware/software is required; specifically, proficient in the knowledge of Microsoft Office suite including but not limited to; Word, Excel, Power Point and Outlook.

Language Requirements

English is required. Multiple language fluency is desirable.

Travel and Availability Requirements

Required to travel to multiple on-site locations on an as-needed basis. Ability to work extended hours and weekends based on project requirement. Ability to respond to emergencies in a timely manner, 24-7.

Physical Requirements

Ability to lift up to 10 lbs. Work in an upright standing or sitting position for long periods of time, will fluctuate day by day. Occasional handling, grasping, and lifting of objects and packages. Extensive use of fingers for typing and visual use of the computer monitor. Communicate, receive, and exchange ideas and information by means of the spoken and written word. Ability to quickly and easily navigate the property/building, as required, to meet the job functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

The majority of work will be completed indoors in a temperature-controlled environment with little to moderate noise levels. Depending on the community, may regularly be required to walk/work outdoors to perform inspections, regular tours, or attend to other property needs.

Disclaimer: This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason.

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