Community & Volunteer Engagement Manager

1 week ago

San Diego, United States Catholic Charities Diocese Full time

**POSITION TITLE**: Community & Volunteer Engagement Manager

**DEPARTMENT**: Administration

**REPORTS TO**: Director of Outreach and Communications

**FLSA STATUS**: Exempt

**SALARY**:$65,560 to $75,000

**TIME COMMITMENT**: Full-time (40+ hours/ week) Occasional travel, some weekend and evening work

**BENEFITS**: Medical, dental, vision, prescription drugs, life insurance, pension plan, 403(b), vacation, and sick leave.

**ORGANIZATION PROFILE**: Catholic Charities Diocese of San Diego was founded in 1919 to provide service to those in need, to be a witness to the scriptural values of mercy, to advocate for justice, and to call all people of goodwill to join in these efforts. The agency responds to the needs of the poor in two counties of the Roman Catholic Diocese San Diego and Imperial.

: In partnership with the Director of Community Services, the Community & Volunteer Engagement Manager oversees a progressive program to increase community engagement and volunteer service for all agency programs. The administration of this program needs to be flexible and able to change with the needs of the agency.

**ESSENTIAL FUNCTIONS**:

- Prepares exhibits, brochures, flyers, posters, and other materials for presentation to the public, community agencies, support groups, and emergency management professionals.
- Works closely with community members in promoting events and outreach activities.
- Creates, develops, and implements volunteer recruitment campaigns, including the production of written informational and educational materials that communicate pertinent volunteer services program objectives. Organize and coordinate the orientation and onboarding of volunteers.
- Coordinate, schedule, plan, and implement all projects that involve individuals who are volunteering time. This includes but is not limited to adult, family, teen, school, and corporate groups.
- Keep simple records and make written reports including regular tracking of volunteer hours attendance, Outreach Events, and any other required reports needed by the Outreach & Communications Department.
- Plans and implements team activities and projects targeted at vulnerable and underserved communities.
- Develop rapport between the programs and administration to maximize faith-based and community engagement opportunities. Work with various community organizations to provide volunteers to assist programs throughout the organization.
- Maintain open communication on all matters related to volunteers and community outreach.
- Develop an effective system to track, research, and follow up on all matters related to this program.
- Communicate with the leadership of Catholic Charities programs to learn what resources/support they need to serve their clients.
- Gather information and draft client “stories” to capture the challenges and achievements of the people we serve and the team members and volunteers who serve them.
- Research and implement innovative ways of using volunteers that will advance the agency’s mission. Develop and maintain relationships within and external to the organization to promote the agency’s culture of philanthropy with an emphasis on volunteer and in-kind donation programs.
- Oversee coordination of work with diocesan offices and parishes to promote human dignity and the social work of the Church and serve on diocesan committees as appropriate.
- Responsible for the development and oversight of recruiting, screening, and placement procedures for individual and group volunteer applicants.
- Manage the agency’s volunteer database, ensuring the system is flexible and can handle a large number of volunteers. Draft and implement procedures related to the maintenance of volunteer files.
- Monitor and manage community engagement and volunteer outcomes, providing statistical information and/or reporting regarding their progress and the current status of our volunteer pool and community engagement program.
- Develop and implement training modules for volunteers, agency staff, and other stakeholders regarding the use of volunteers and their placement on our teams. Ensure that volunteers continue to provide assistance while adhering to local, state, and federal requirements.
- Create, implement, and manage volunteer retention/appreciation programs. Develop a feedback system/program for our volunteers so they know how they are performing.
- Create and implement an appreciation program for staff members that support the volunteer program.
- Mediate all issues related to volunteers, including the replacement or removal of volunteers as warranted.
- Draft and implement the budget for community engagement and volunteer programs. Some of the budgeting you will need are forecasting and developing guidelines for these programs.
- Demonstrate administrative and leadership acumen in the following areas: finance, budgeting, information systems utilization, and grievance/complaint resolution.
- Supervise and manage assigned staff in accordanc

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