Operations Manager

4 weeks ago

South Windsor, United States Amazon DSP Full time

**Duties & Responsibilities**:

- Oversee 25 daily routes and drivers to ensure that day-to-day processes and procedures are being executed professionally, effectively and efficiently; delegating workload when required.
- Administer and manage recruitment and selection, including on-boarding processes such as, new hire orientation and training of drivers.
- Monitor, coach and counsel employees job performance; discipline when required.
- Help maintain and develop employee incentive and appreciation programs.
- Schedule, execute and conduct staff and meetings.
- Manages / oversees all matters within dispatch, including, but not limited to planning and ensuring equipment maintenance, and dispatching.
- Controls on-time performance of routes and ensures each route is covered daily.
- Facilitates complaint resolution and resolving problems.
- Manages weekly driver schedule.
- Ensures overtime is controlled within budget.
- Maintains a positive work environment by providing all employees with fair and equitable supervision and encouraging professional and personal growth.
- Ensures all safety regulations are being observed and all training methods are adequate and effective.
- Documents employee performances, provides training, and applies appropriate discipline up to and including termination.
- Operations Manager has ability to make daily service related operational decisions in directing the affairs of drivers.
- Enforces company policies and procedures with drivers and office staff.
- Plans and implements efficiency improvements.
- Ensures that drivers and dispatchers operate in compliance with Department of Transportation (DOT) regulations according to federal, state, and local regulations.
- Promotes safe work activities by conducting safety audits and meeting with individual staff members.
- Be willing to get out and drive in an emergency if a driver is unavailable.
- Cover the after-hours phone as needed.
- Perform other duties as required.

**Requirements**:

- Be able to assimilate information quickly and accurately in order to make effective day-to-day operational decisions.
- Computer literate and have knowledge of MS Office.
- Familiarity with basic vehicle mechanical processes and maintenance preferred.
- Supervisory experience with hourly employees and knowledge of Human Resources issues.
- Strong organizational skills, the ability to effectively prioritize tasks, and strong time management skills.
- Must have previous management experience and ability to work well with and direct others.
- Must possess strong communication and leadership skills with the ability to foster open, honest two-way communication both internally and externally.
- Must be able to lift up to 75lbs.
- Must have a clean criminal history.
- Must be able to work hours as required and travel if necessary.
- Must be prepared to cover shifts with little notice if needed.
- Valid Driver's License.
- Ability to work independently, take initiative and be a self-starter.
- Ability to plan and organize workload; flexibility to handle pressure and work with interruptions and meet deadlines; attention to details.
- Ability to handle multiple priorities.
- Willingness to learn and accept responsibility.
- Excellent time management skills, ability to multitask and prioritize work.
- A creative mind with an ability to suggest improvements.
- Attention to detail and problem-solving skills.
- Excellent written and verbal communication skills.
- Sign a non-compete and confidentiality agreement.

**Experience & Qualifications**:

- Proven experience as a Manager
- 1-3 years of experience in a management role, including staff management
- 1-3 years of payroll experience
- Valid Driver’s License

Please submit a resume and how you believe your experience and skills can contribute to our company's success.

Pay: $25.00 - $28.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Referral program
- Retirement plan

Schedule:

- 10 hour shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- South Windsor, CT: Reliably commute or planning to relocate before starting work (required)

Work Location: In person

Location: 240 Ellington Road, South Windsor, Connecticut 06074

Pay: $25.00 - $28.00 per hour

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