Proline Office Manager

3 weeks ago


South Windsor, United States HPC Foodservice Full time
Job DescriptionJob DescriptionJOB DESCRIPTION SUMMARY

The Service Manager is pivotal in leading the service department, focusing on managing a team dedicated to commercial appliance repair and customer interactions. This role encompasses overseeing service operations, adhering to and enhancing policies and procedures, and fulfilling objectives aligned with the strategic business plan. This full-time, salaried position is instrumental in ensuring exceptional customer service, fostering robust relationships with both customers and third-party vendors, and securing repeat business through effective management and service excellence.

REPORTING RELATIONSHIPS

The Service Manager reports directly to the General Proline Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Lead and coordinate the service department team, ensuring efficient operation and high-quality customer service.
  • Manage customer service interactions professionally, addressing inquiries and resolving issues promptly.
  • Maintain and strengthen relationships with customers and third-party vendors to ensure customer satisfaction and loyalty.
  • Oversee the documentation, closure of work orders, and management of field resources.
  • Handle parts ordering, inventory tracking, and customer invoicing with accuracy and efficiency.
  • Ensure proper asset tagging, tracking, and reporting to maintain accountability and operational integrity.
  • Provide support in answering service calls and backup dispatch as needed.
  • Undertake additional tasks as directed by the General Manager to support departmental and organizational goals.

QUALIFICATIONS

Education:

High School diploma or equivalent; further education in business administration or a related field is preferred.

Experience:

Proven experience in office or service management, particularly in a commercial appliance repair or similar technical service environment. Previous leadership experience is highly valued.

Other:

Strong foundation in business office management principles, with exceptional customer service and verbal communication skills. Proficient in coordinating and multitasking within a fast-paced, team-oriented setting. Detail-oriented with a commitment to accuracy. Competent computer skills are essential. Experience with service management software and tools is advantageous.

MEASURES OF PERFORMANCE

The Service Manager will be evaluated specifically on the following factors:

  • Performance will be evaluated on the ability to effectively manage the service department, ensuring optimal team performance, high customer satisfaction levels, and achievement of sales and service goals.

  • Additional metrics include efficiency in operational tasks such as work order management, parts inventory, and customer invoicing, as well as the strength of customer and vendor relationships.



  • Office Manager

    3 weeks ago


    South Windsor, United States Caliber Collision Full time

    **JOB SUMMARY** **OUR OFFICE MANAGER FOR THIS POSITION CAN MAKE UP TO**: - $20-$25 per hour! **BENEFITS OF JOINING THE CALIBER FAMILY** - ** Benefits from day one**: Immediately eligible for medical, dental and vision - ** Industry Comparable Pay** Paid weekly and eligible for overtime - ** Paid Vacation & Holidays** Can begin accruing day 1 - ** Career...


  • South Windsor, Connecticut, United States Center for Vein Restoration Full time

    New Opportunity at Center for Vein RestorationLocation: South Windsor, CTPosition Type: Full TimeAbout Us:Join America's Largest Physician-Led Vein Center, a recipient of multiple prestigious awards including Healthcare Industry Top Work Places 2021 and Glassdoor Top CEO Award. Patients are the driving force behind our mission at Center for Vein Restoration....

  • Office Manager

    3 weeks ago


    Windsor, United States Nadeau's Auction Gallery Full time

    Overview: We are seeking a highly organized and detail-oriented individual to join our team as an Office Manager. The Office Manager will be responsible for overseeing the day-to-day operations of our office, ensuring smooth workflow and efficient processes. This is a key role that requires strong organizational skills, excellent communication abilities, and...


  • Windsor, United States Monarch Custom Doors Full time

    Job DescriptionJob DescriptionWe are looking to hire an Office Manager Executive Assistant to join our team! You will be responsible for overseeing the administrative activities of the organization.Responsibilities:Manage records and informationTrack Sales, Shipping, and CollectionsHandle Client IssusGenerate Required ReportsProvide administrative...


  • South Jordan, United States Pritika Singh-District Office Full time

    Job DescriptionJob DescriptionAre you organized-oriented, and reliable? Do you thrive in a fast-paced office environment? If so, we have the perfect opportunity for you as an Office Coordinator with Farmers!Starting Pay: $15/hr. + potential to earn bonusSchedule: Monday-Friday from 9am-5pm Location: Lehi, UTBenefitsHourly Base Salary + Bonus...

  • Office Manager

    4 weeks ago


    Windsor Mill, United States B Safe Security Full time

    **Crimpco, **a **Pye Barker Fire & Safety / Fire Protection Service Corporation company,** **is hiring for an Office Manager in our Windsor Mill, MD office.** Summary The Office Manager is a confident, energetic and creative individual. Their skills in customer service, sales support, and managing processes, projects and employees will provide the...

  • Office Manager

    4 weeks ago


    Windsor, United States GE Power Portfolio Full time

    **Job Description Summary**: Administrative, Executive Support and office management. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be...


  • South Gate, United States Omid Dental Office Full time

    We are a Multi-Specialty Private Practice in the heart of South Gate, California!!! We are seeking a dedicated Treatment Coordinator for our Dental Family (with potential of growing)!! We know searching for new jobs is challenging, we hope to offer you a career and end the search for good!! - Fluent Spanish. - Knowledge of Easy Dental Practice Management...

  • Office Administrator

    3 weeks ago


    Windsor, United States Berkshire Hathaway HomeServices New England Properties Full time

    Short Description We have an exciting opportunity for an experienced Office Administrator to join our team. This key role will provide administrative support to the sales manager and sales associates, oversee and perform office operation duties, recruit and train staff, interpret and enforce company policy and provide customer service. This is a critical...

  • General Manager

    5 days ago


    South Windsor, United States AA Service Co. Heating, Cooling, and Plumbing Full time

    **GLASCO** HAS BEEN PROVIDING PROFESSIONAL HEATING AND AIR CONDITIONING SERVICE AND INSTALLATION SINCE 1994. The comfort in our customers home’s is our primary concern, we provide quick and dependable relief so they can feel at ease in their own home. From expert installation of top brands, including Lennox, Bradford White and Mitsubishi Electric, to...

  • Office Manager

    3 weeks ago


    South Tucson, United States Sportsman's Warehouse Full time

    Office Manager South Tucson , AZ Apply Now! Details ID: 21651 Posted: 06/12/2024 Expires: 07/10/2024 Department: Front End Shift Info Type: Full-time Shift(s): Varies Hours: N/A Wage Info Wage/Salary:N/A Wage/Hourly: Other Description Purpose of Position: The Office Manager manages all aspects of the office, front end and department...

  • Office Manager

    1 month ago


    South Houston, United States Valve City Inc Full time

    We are seeking an experienced Office Manager/Bookkeeper who excels in QuickBooks and has a passion for detailed financial management to join our team in South Houston, Texas. At Valve City, we are known for our excellence in valve supply, repair, and customization. Join us in a dynamic work environment where your skills will directly contribute to our...

  • Practice Manager

    3 weeks ago


    South Windsor, United States Center for Vein Restoration Full time

    Job DetailsLevel Experienced Job Location CT - South Windsor - South Windsor, CT Position Type Full Time Education Level None Salary Range $48,000.00 Salary/year Travel Percentage None Job Shift Day Job Category Health Care Description We're America's Largest Physician-Led Vein Center - having most recently been awarded the Healthcare Industry Top Work...


  • South Windsor, United States Central Connecticut Dermatology Full time

    Central CT Dermatology, a growing dermatology practice with six locations and over 100 employees, is ready to hire its first HR manager and keep on growing! Your secret to success will be a combination of broad HR generalist skills, significant recruiting experience, a love of multi-tasking, and a commitment to our mission of providing outstanding healthcare...


  • Windsor Locks, United States Trinity Health Full time

    Employment Type: Full timeShift: Day Shift Description: Join Our Team as a Business Office Manager! Are you a dynamic, motivated leader with a passion for healthcare administration? Trinity Health Senior Communities is seeking an exceptional Business Office Manager to direct and oversee our administrative operations. In this role, you will ensure compliance...

  • Office Manager

    4 weeks ago


    South Holland, United States MINT dentistry Full time

    Overview: **The Job**: MINT dentistry is looking for an exceptional Office Manager to join our team! This role is a hands-on position dedicated to ensuring the clinical team's success and providing every patient with an extraordinary experience. Success in this position will require someone who excels in a fast-paced, dynamic environment, has exceptional...

  • Office Manager

    1 month ago


    South Hill, United States Southern Textile Service, Inc. Full time

    Job DescriptionJob DescriptionLeadership opportunity with growing, successful regional family owned and professionally managed company serving customers since 1934. This position is responsible for supporting the company operations of the company office by maintaining office systems providing first class customer service and supervising support staff.The...

  • Office Manager

    3 weeks ago


    South Portland, United States University of Medicine and Health Sciences Full time

    **Office Manager Job Posting** **University of Medicine and Health Sciences, Portland, Maine** This is an exciting opportunity to become part of a team which provides high quality medical education for medical students graduating from the basic sciences program into a pre-clinical program preparing them to commence their clinical training. The Office...

  • Fiduciary Officer

    4 weeks ago


    Windsor, United States MASSMUTUAL Full time

    **Fiduciary Officer** Fiduciary & Wealth Services, MassMutual Trust Company Hybrid - Windsor CT or Boston MA **The Opportunity** The Fiduciary Officer (FO) assists the Fiduciary Team with administrative, fiduciary and risk management oversight over all MassMutual Trust Company (MMTC) accounts. This includes involvement in new account acceptance, account...


  • Windsor Locks, United States FedEx Office Full time

    POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....