Helpdesk Support Specialist

4 weeks ago


Phoenix, United States CRS Temporary Housing Full time

CRS Temporary Housing is a leader in our industry providing temporary housing solutions to individuals who are displaced from their home due to loss. Working with insurance companies and the policy holders, we provide a variety of solutions to make this difficult time easier.

Our office is located near North I-17 & 101 Loop in North Phoenix, AZ.

**_ Duties/Responsibilities:_**:

- Monitors the Help Desk ticketing system to respond to problems identified by users in a timely manner.
- Identifies, researches, resolves, or escalates technical problems.
- Create useful and easy to follow knowledge-based articles.
- Installs, configures, and maintains desktop, laptop hardware and software.
- Maintain inventory of office equipment.
- Assist with office moves, and new computer set ups.
- Observe, review, and document department processes to improve and streamline.
- Providing support hardware provisioning and User/Manager support for new hires, position changes, and generally on/off boarding processes.
- Performs other duties as necessary or assigned.
- Must have at least 1-2 years of work experience to be considered.
- Ability to research solutions to problems, gather information, and make recommendations.
- Excellent written and verbal communication skills.
- Strong problem-solving skills with a proactive and innovative focus.
- Must demonstrate accuracy, attention to detail, and excellent organization skills.
- Strong ability to multitask. Sense of urgency and deadline oriented.
- Proficient with Microsoft Office Suite (Outlook, Word, Excel, Teams, etc.)

**_ Education and/or Experience:_**:

- High School Diploma or equivalent required
- A+ Certified preferred.
- Typing speed 40 wpm or higher preferred.
- Stable work history with excellent attendance
- Active Directory experience a plus
- Atlassian Service Desk and JIRA issues tracking experience.

**_Physical Requirements: _**:

- Prolonged periods sitting at a desk (or standing) and working on a computer and phone headset.
- Ability to lift 25 pounds and move equipment and furniture.
- Ability to bend and craw under desks.



  • Phoenix, United States JCO Workforce Solutions Full time

    Duties & Responsibilities Resolves complex technical issues at point of contact Utilizes customer service skills to effectively support a demanding client base Assists with other department activities as needed, and performs additional duties and responsibilities as assigned Candidate should also be flexible to work overtime as needed Skills & Competencies...


  • Phoenix, United States JCO Workforce Solutions Full time

    Job DescriptionJob DescriptionDuties & ResponsibilitiesResolves complex technical issues at point of contactUtilizes customer service skills to effectively support a demanding client baseAssists with other department activities as needed, and performs additional duties and responsibilities as assignedCandidate should also be flexible to work overtime as...


  • Phoenix, United States Radiant Digital Full time

    **Position: Desktop Field Support Specialist - 3rd Shift** **Location: Phoenix, AZ 85034** **Duration: 06 Months+** **Work Hours: 3rdt shift** **Schedule**:Thursday through Monday, 10:00 p.m. to 6:30 a.m. (MST) - 3rd Shift (100% on-site) **About this positio**n The Desktop/Field Support Specialist provides technical hardware and software support of a...


  • Phoenix, United States Beacon Systems Full time

    **Position: Desktop Field Support Specialist - 3rd Shift** **Location: Phoenix, AZ 85034** **Duration: 06 Months+** **Work Hours: 3rdt shift** **Schedule**:Thursday through Monday, 10:00 p.m. to 6:30 a.m. (MST) - 3rd Shift (100% on-site) **About this positio**n The Desktop/Field Support Specialist provides technical hardware and software support of a...


  • Phoenix, Arizona, United States SA Technologies Full time

    Role: ATP Support Specialist (Resource)-1306 Estimated Duration: 6+ months Location: Phoenix, AZ Position Description The purpose of this position is to provide support to the Achievement Tutoring Program (ATP) constituents, including education administrators and staff, community members, education partners, and the families of Arizona students. This...


  • Phoenix, United States SA Technologies Inc Full time

    Job Description Role: ATP Support Specialist (Resource)-1306 Estimated Duration: 6+ months Location: Phoenix, AZ Position Description The purpose of this position is to provide support to the Achievement Tutoring Program (ATP) constituents, including education administrators and staff, community members, education partners, and the families of Arizona...


  • Phoenix, United States Child & Family Support Services Full time

    **Come join us for a rewarding career **working with young people by helping them **overcome their individual challenges **and **recognizing their full potential**. The **Direct Support Specialist** is the perfect position for a determined paraprofessional, caregiver, social worker or behavioral health professional looking for an exciting opportunity to...


  • Phoenix, United States Virtual Full time

    Responsibilities: Providing IT assistance to staff and employees. Training end-users on hardware functionality and software programs. Resolving user issues effectively and in a timely manner. Monitoring hardware, software, and system performance metrics. Updating computer software as well as upgrading hardware and systems as needed. Documenting...


  • Phoenix, United States The Cavco Family of Companies Full time

    At Cavco Industries, Inc. (NASDAQ CVCO), our 7000 team members are at the heart of everything we do. We design and produce quality, affordable factory-built homes. We are also a leading producer of park model RVs, vacation cabins and factory-built commercial structures. In addition to providing competitive pay and benefits, we provide opportunities for...


  • Phoenix, United States BCforward Full time

    ATP Support Specialist BCforward is currently seeking a highly motivated ATP Support Specialist for an opportunity in Phoenix, AZ, 85007!Position Title: ATP Support SpecialistLocation: Phoenix, AZ, 85007 Anticipated Start Date: ASAP Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start...


  • Phoenix, United States CMI Group Aerospace & Defense Full time

    Job DescriptionJob DescriptionInfor Syteline Support SpecialistOn-Site Location: CMI Group, 3617 E La Salle St, Phoenix, AZ 85040 (This is an in-person, on-site position)Requirement: Must be a US Citizen or Permanent Resident due to ITARClassification: Full Time, exemptDepartment: FinanceIndustry: Aerospace & Defense ManufacturingResponsibilities:Provide...


  • Phoenix, United States Acro Service Corp Full time

    Job Title: Desktop Field TechnicianDuration: 12 months contract with possible extension on W2 without any benefits.Location: Phoenix, AZ (Onsite) Pay Rate: $26-$28/hour on W2 without any benefitsCurrently there is one (1) 1st shift vacancy working on the End device team in Technology. This position will be responsible for providing end-user hardware and...


  • Phoenix, United States Monster Beverage Corp Full time

    Responsible for installation and maintenance of desktop and laptop systems, including operating systems, application installations, upgrades and repairs Documentation of all Add Move and Change processes Ensures safety and privacy of business network Support Specialist, Desktop Support, Business Systems, Specialist, Support, Microsoft, Manufacturing,...


  • Phoenix, United States S.M.A.R.T. Full time

    The company (SMART) specializes in management software as a service (SaaS). For over 35 years, SMART has been a leader in the education industry delivering cost efficient solutions. Saving the customer's time and increasing productivity through the implementation of our technologies. This position leads to advancement for the individuals who work...


  • Phoenix, United States Embry Health LLC Full time

    **IT Support Specialist** * Phoenix, AZ * Full-Time * Embry Systems * IT Support Specialist **IT Support Specialist** Embry Health is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy,...

  • Support Specialist

    7 days ago


    Phoenix, United States Upgrade, Inc. Full time

    **Support Specialist** Phoenix / Operations / Full-time Upgrade is a fintech unicorn founded in 2017. In the last four years, over 15 million people have applied for an Upgrade card or loan, and we have delivered over $7 billion in affordable and responsible credit. Our innovative Upgrade Card combines the flexibility of a credit card with the low cost of an...


  • Phoenix, United States SA Technologies Full time

    Role: Call Center Specialist (Resource)-1330Estimated Duration: 6+ monthsLocation: Phoenix, AZ (On-Site)Position Description    The purpose of this position is to provide support to constituents, including education administrators and staff, community members, education partners, and the families of Arizona students. This customer service position will...


  • Phoenix, United States SA Technologies Full time

    Job DescriptionJob DescriptionRole: Call Center Specialist (Resource)-1330Estimated Duration: 6+ monthsLocation: Phoenix, AZ (On-Site)Position Description    The purpose of this position is to provide support to constituents, including education administrators and staff, community members, education partners, and the families of Arizona students. This...


  • Phoenix, United States S.M.A.R.T. Full time

    The company (SMART) specializes in management software as a service (SaaS). For over 35 years, SMART has been a leader in the education industry delivering cost efficient solutions. Saving the customer's time and increasing productivity through the implementation of our technologies. This position leads to advancement for the individuals who work...


  • Phoenix, Arizona, United States Ryder System Full time

    Customer Support SpecialistPhoenix, AZ, USAReq #8562Friday, May 24, 2024AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYERJob Summary:The Customer Support Specialist will provide administrative and customer service support to our clients, internal employees, and outside vendors. The Customer Support Specialist coordinate's the movement of freight via all modes...