Dispatcher

2 weeks ago


Coral Springs, United States Art Plumbing AC & Electric, LLC Full time

If you are an Energetic Caring Hardworking Dedicated Customer Service and Dispatcher then come join our team of motivated professionals at Art Plumbing, Airconditioning & Electric and let us hear how happy **YOU** are being part of Team Art

Art Plumbing, Air Conditioning & Electric is looking for the "Best of The Best", because of our great service and customer satisfaction our workload is increasing faster than we can manage.

**WE NEED MORE GREAT PEOPLE**

In this position, the responsible person will communicate with the customer to determine service needs, schedule their appointments, and enter necessary data into computer database. Performs related work as required.

**Job Duties**:

- Monday through Friday in office.
- Respond to all calls with customers in a professional, courteous, and friendly manner and most importantly with a smile.
- Scheduling of service and sales appointments with existing and/or prospective clients.
- May help troubleshoot problems over the phone as to help technicians prepare for work.
- Schedules and notifies service technicians of work order assignments.
- Reviews all work orders and records details of service to be performed.
- Receives check-in call from the service technicians and informs workers of next job to respond to.
- Maintains customer repair records using computer database to give detailed history of the work performed at their sites.
- Active in all facets of Customer Service and dispatching. Various reporting responsibilities as needed.
- Work as a team with the goal to take care of the customer.
- Maintains customer repair records using computer database to give detailed history of the work performed at their sites.
- Maintains and update service contracts for Service Agreements.
- Assign on-call schedule and notify technicians of their assigned weeks.
- Notify answering service of the schedule and numbers to call in case of emergency.
- Active in all facets of dispatch. Various reporting responsibilities as needed.

**Requirements needed to be considered for this position**:

- Requires a high school diploma.
- Previous dispatching/customer service experience.
- Experience and utilizing judgment to plan and accomplish goals.
- Follow up and follow through with technicians and customers to help maintain good customer relationships.
- A professional, courteous, and caring telephone manner.
- Ability to handle a multiple-lined phone system.
- Patience and endurance to sit behind a desk all day.
- Able to handle the urgency of each task, and work in a high-stress position, while making each customer feel they are your most important customer of the day.
- Be detail-oriented with the ability to multi-task.
- Basic computer skills.
- Proficient with Microsoft Outlook, Excel, and Word.
- Strong interpersonal skills such as, communication, problem solving, and organizational.
- Perform a variety of tasks; works under general supervision of DSR Manager.
- General office duties to include filing, sorting, answering phones, greeting customers, etc.

**Additional skills that will be considered**:

- 2-4 years of experience in service dispatching or related field ideal.
- Familiar with standard concepts of Plumbing, HVAC & Electrical helpful.

**What We Offer**
- We offer a great work environment
- Health Insurance (**WE PAY 75% of YOUR Health Insurance**)
- 401K, Profit Sharing
- Paid Holidays
- Paid Vacations
- On Going Training, etc...

**Veterans Always Welcome.


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