Service Coordinator

1 month ago

Bonita Springs, United States Executive Electronics of Southwest Florida Full time

HERE WE GROW AGAIN EE IS LOOKING FOR ROCKSTARS IMMEDIATELY FOR OUR SERVICE DEPARTMENT

Executive Electronics of Southwest Florida Inc.is growing and expanding AGAIN Join one of the industry leaders, a CEPRO 100 company. See here
- CE Pro May 2022. We offer great pay, health benefits and 401 K matching.

We are a family owned and operated low voltage integrator specializing in Smart Homes, Home Theater, Lighting, Shades IP video, CCTV Security and Fire Systems. EE has been serving Southwest Florida for over 40 years.

There is current opportunity for a dynamic individual to join our team as a full-time service scheduler/dispatcher. Construction industry experience is preferred, however not required.

JOB SUMMARY:
Communicate with field technicians and customers to resolve service problems in an efficient manner. Schedule service technician’s daily duties and maintain ongoing communications with customers and technicians to verify status of work. Attempt to resolve customer service problems using established procedures in a friendly and courteous manner.

JOB DUTIES:

- Schedule, route, and assign service tickets in a timely manner.
- Maintain control of service schedules and workflow to keep appointment commitments to customers.
- Perform data entry, filing, documentation, verification and correction of data, copying, mailing and other similar clerical tasks.
- May attempt to resolve customer service problems via the telephone utilizing established procedures in a friendly and courteous manner.
- Document, compile and correlate various reports including outage logs, on call updates, daily completion sheets, customer care reports, corporate reports, trouble calls, etc.
- When appropriate, dispatch technicians to solve customer problems for after hours following emergency call-out procedures.
- Maintain information in manuals and quick reference guides.
- May communicate pertinent information including customer service issues, outages, etc., to management.
- Maintain a professional attitude and appearance.
- Perform other related duties and tasks as assigned or as become evident.

KNOWLEDGE:
High school degree or the equivalent required. Must have the ability to perform routine dispatch functions such as answering telephones, Microsoft Office, data entry. Must be detailed oriented and organized. Previous scheduler/dispatch experience preferred.

HUMAN RELATIONS SKILLS:
Must possess the ability to communicate clearly and effectively in a courteous and professional manner with customers and other employees. Must be assertive, independent, and reflect confidence in others and deal diplomatically with hostile and pressure situations.

PROBLEM SOLVING:
Must have the ability to recognize and resolve various customer service problems relating to security service within established guidelines and procedures before dispatching a technician. May monitor service technician schedules. Must be able to prioritize well, resetting goals to meet changing customer needs.

PHYSICAL REQUIREMENTS:
Benefits include, but not limited to:

- Health, Dental and Supplemental Insurance
- 401K Employer matching program
- Paid Vacation
- Paid Sick Days
- Paid Holidays

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