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Room Attendant

3 months ago

Norfolk, United States Tru by Hilton Norfolk Airport Full time

**Position**:Room Attendant**

**Department**: Housekeeping**

**Reports To**:Inspector /**Floor Supervisor**

**SUMMARY**

The Room Attendant is responsible for:

- Responsible for cleaning guest units and public areas as assigned in a comprehensive and systematic manner, insuring the highest level of cleanliness and product presentation to the hotel owner and or guest.
- Accountable to produce a clean guest unit in a timely manner, consistent with the hotel franchise productivity, cleanliness and maintenance standards as set forth for each room type.

**JOB RESPONSIBILITIES**

The Room Attendant’s primary responsibilities will include:

- Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, windows and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
- Strip and make beds, changing bed linens which may require lifting bedspreads weighing a maximum of 40 lbs.
- Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
- Check under bed to remove trash or other debris.
- Maintain cleanliness of public space, i.e.: lobby, breakfast area, public restrooms, offices, pool area, fitness center, corridors, elevators and stairways as assigned.
- Push and pull vacuum throughout entire room and empty trash.
- Replenish amenities, linens, and supplies in guest room.
- Sign for room keys, retrieve, push to assigned rooms and restock cart weighing up to 150 pounds.
- Visually inspect room for cleanliness and appearance and signify completion for room.
- Must report all repairs or maintenance problems to supervisor.
- Greet guests in hallways or in passing, ask if they are enjoying their stay.
- Respond in a timely manner to guest requests for items such as an iron, safety instructions, assistance, direction, and/or other information as requested.
- Report all suspicious persons, activities or hazardous and unsafe conditions to the immediate supervisor or a management employee.
- Turn in all items found in employee's working area to the property Lost and Found department.
- Take trash to dumpster as required.

REQUIRED SKILLS AND ABILITY
- Ability to push and/or pull equipment weighing up to 150 lbs.
- Ability to lift and carry objects weighing an average of 25-50 pounds.
- Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.
- Ability to communicate effectively with other employees, as well as guests.
- Ability to follow instructions, directions, and meet deadlines, including the thorough cleaning of a minimum of 8 rooms or as specified by management.
- Basic ability to comprehend English language sufficient to understand information such as labels and instructions, and basic guest requests.

**REQUIRED EDUCATION AND EXPERIENCE**
- Education - High school diploma preferred.
- Experience - No previous experience needed.

**This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.**

Pay: From $13.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Shift:

- 8 hour shift
- Day shift
- Night shift

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Hotel Experience: 1 year (required)
- Cleaning Experience: 1 year (required)

Work Location: In person