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Sup, Patient Support Services-ft-day

3 months ago

Old Bridge, United States Hackensack Meridian Health Full time

Overview:
“Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.”

Come join our Amazing team here at Hackensack Meridian Health We offer EXCELLENT benefits, Scheduling Flexibility, Tuition Reimbursement, Employee Discounts and much more

The Sup, Patient Support Services is responsible for handling the daily supervision of the internal Patient Transport/Environmental Services Department, which is operational 24 hrs/day, 7 days/wk at Raritan Bay Medical Center (RBMC) of Hackensack Meridian Health (HMH).

**Responsibilities**:

- Makes rounds to interact with internal customers and to assure satisfaction with the services provided.
- Develops and implements improvements regarding interactions with patients and internal customers and to assure compliance with regulatory standards.
- Evaluates the effectiveness of the schedule and transportation system and coordinates continuous quality improvement regarding support services.
- Reviews, revises, and/or develops department specific policies and procedures.
- Plans and organizes work schedules.
- Conducts performance evaluations and oversees the grievance procedures.
- Coordinates stat requests to various Medical Center departments.
- Monitors patient satisfaction data and implements improved practices where possible to improve levels of satisfaction.
- Meets with family members to address questions and concerns regarding the support services process.
- Performs dispatch and support services functions as necessary.
- Conducts audit reviews of automated transport statistics.
- Maintains equipment in good working condition, including cycle cleaning and recommendations for replacement.
- Prepares statistical analysis regarding productivity.
- Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their Level (developmental/age, educational, literacy, etc.)
- Responsible for duties as outlined in Transportation Aide & ES Group Leader job descriptions.
- Assist the Support Services Departments (Environmental Services, Patient Transport, & Linen distributions) as necessary in leadership and front line duties.
- Perform duties, task, and requests as assigned by department and hospital leadership.
- Adheres to HMH Organizational competencies and standards of behavior.

Qualifications:
Education, Knowledge, Skills and Abilities Required:

- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
- Minimum of 5 or more years of experience in the customer service fields and knowledge of training in transportation, and logistics.
- Minimum of 3 or more years of supervisory / management experience.

Education, Knowledge, Skills and Abilities Preferred:

- Bachelor's degree.
- Prior experience in a health care environment.