Clinic Operations Supervisor
3 weeks ago
Description
The Clinic Operations Supervisor provides direct supervision of the front-line practice staff. Will coordinate overall operations of the practice and manage issues related to facilities. Will assist to implement goals, objectives, practice policies and procedures and systems. Qualifications **Minimum Education**
Bachelor's Degree or equivalent & relevant work experience (required)
**Minimum Work Experience**
2 years of progressive experience in a healthcare setting (required)
2 years of supervisory/team lead experience required (required)
**Functional Accountabilities**
**Grow**
- Encourage and share new ways of making the right work easier to do
- Recognize and share incremental improvements in operations
- Monitor and promote efficiency in the team’s operations
**Clinic Operations Management**
- Provide direct oversight of day-to-day operations of the practice.
- Troubleshoot operational issues and develops action plans w/ manager to resolve.
- Assist manager in developing performance standards to achieve department goals, developing and implementing policies and procedures.
- Ensure accuracy of work/registration processes by staff; Implement training and testing of staff; optimize time-of-service collections. Ensure cash collections processes are performed completely and accurately.
- Assist the manager in evaluating current business as well as new program initiatives.
- Ensure adherence to corporate policies and procedures
**Budget & Financial Management**
- Ensure vendor invoices are entered in Bear Resource to be processed.
- Monitor supplies and orders as necessary.
- Review monthly practice performance report with manager to ensure expenses are within budgeted projections.
**Quality Control and Performance Improvement**
- Implement monthly customer satisfactions surveys.
- Work with manager, physician leader, and QI Specialist to make improvements as indicated by survey results.
- Ensure quality of registration process by reviewing registration denials and provides feedback to staff.
- Lead performance improvement initiatives as identified by management team.
- Ensure that performance boards are implemented.
**Human Resources Management**
- Participate in selection/hiring process of new staff.
- Establish work schedules for staff.
- Train and mentor administrative team and provide on-going performance feedback.
- Conduct performance evaluation and manage staff performance goals.
- Performs disciplinary actions as needed.
**Administrative Tasks**
- Perform administrative tasks such as payroll, time records.
- Complete requisitions and OCR entry into Bear Resource Finance;
- Other tasks as necessary.
**Organizational Accountabilities**
**Organizational Accountabilities (Staff)**
**Organizational Commitment/Identification**
Teamwork/Communication
Performance Improvement/Problem-solving
Cost Management/Financial Responsibility
Safety
Primary Location: District of Columbia-Washington
Work Locations: CN Hospital (Main Campus) 111 Michigan Avenue Washington 20010
Position Status: Full-Time
Shift: Day
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Healthcare setting:
- Clinic
Medical specialties:
- Neurology
Schedule:
- Day shift
Work Location: In person
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