Current jobs related to Paratransit Service Monitor - Newark - NJ Transit

  • Customer Experience Associate

    2 weeks ago

    Newark, New Jersey, United States Recruit Monitor Full time

    About the RoleWe're seeking a highly skilled Virtual Customer Experience Associate to join our team at Recruit Monitor. As a key member of our organization, you will play a vital role in delivering exceptional customer experiences to our clients worldwide.Key ResponsibilitiesEngage with customers through inbound and outbound calls, ensuring timely and...

  • Customer Experience Associate

    2 days ago

    Newark, New Jersey, United States Recruit Monitor Full time

    About the JobWe're a 100% alliance label additional advantages firm, providing services to over 40,000 alliances and organizations worldwide. With over 60 years of experience, we've delivered benefits to tireless families.Key Responsibilities:Inbound and outgoing callingScheduling consultationsPresenting to members of alliancesBasic computer skillsDocument...

  • Virtual Customer Experience Associate

    2 months ago

    Newark, United States Recruit Monitor Full time

    About the job Virtual Customer Experience Associate Our team are actually the only 100% alliance label additional advantages firm on the planet. Along with a customer bottom that includes over 40,000 alliances and also organizations worldwide, we've provided services for delivering both additional as well as irreversible benefits to tireless families for...

  • Cardiac Monitoring Technician

    4 weeks ago

    Newark, New Jersey, United States University Hospital, Newark NJ Full time

    Key Responsibilities:The primary objective of the Cardiac Monitoring Technician role is to support the execution of clinical and technical tasks that enhance the care of Neonatal and Pediatric patients (ages birth to two years) under the supervision of a Registered Nurse. This position involves assisting medical and nursing teams with the ongoing observation...

  • Convention Services Manager

    2 weeks ago

    Newark, United States Crescent Hotels & Resorts Full time

    REPORTS TO: Director of Conference Service Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP...

  • Social Service Administrator

    1 week ago

    Newark, United States DelDOT Full time

    Introduction Make a Difference with DHSS Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families...

  • Area Operations Manager

    4 weeks ago

    Newark, New Jersey, United States Drive Line Service Full time

    Position OverviewAs an Area Operations Manager at Drive Line Service, you will play a pivotal role in our dynamic field operations team, overseeing significant, high-volume retail activities for leading retailers and consumer goods firms across the United States.Key ResponsibilitiesManage a team of 10-15 District Managers responsible for over 1200+ in-store...

  • Commercial Operations Manager

    1 week ago

    Newark, New Jersey, United States Guardian Service Industries Full time

    About Guardian Service IndustriesEstablished in 1918, Guardian Service Industries is a family-owned corporation specializing in facility maintenance, security, and operations. With over 1,000 clients and 110 million square feet of maintained space, we provide subject matter expertise, management, and staffing in various areas, including janitorial services,...

  • Commercial Operations Manager

    2 days ago

    Newark, New Jersey, United States Guardian Service Industries Full time

    About Guardian Service IndustriesEstablished in 1918, Guardian Service Industries is a family-owned corporation specializing in facility maintenance, security, and operations. With over 1,000 clients and 110 million square feet of maintained space, we provide subject matter expertise in janitorial services, security, engineering, and more.The RoleWe are...

  • Service Manager

    2 weeks ago

    Newark, New Jersey, United States Mendon Truck Leasing and Rental Full time

    Service Manager Job DescriptionMendon Truck Leasing and Rental is seeking a skilled Service Manager to oversee the maintenance and repair of our commercial truck fleet in our Newark, NJ location.Key Responsibilities:Manage the shop floor and coordinate preventative maintenance scheduling to ensure optimal fleet availability.Direct service tasks, delegate...

  • Commercial Operations Manager

    2 weeks ago

    Newark, New Jersey, United States Guardian Service Industries Full time

    {"The Company": "Guardian Service Industries is a family-owned corporation with over 1,000 clients and 110 million square feet of commercial and government buildings under its care. With a rich history dating back to 1918, the company specializes in providing subject matter expertise, management, and staffing in facility maintenance, including janitorial...

  • Customer Service Representative Lead

    3 weeks ago

    Newark, New Jersey, United States InspiriTec, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative Lead to join our team at InspiriTec, Inc. as a key member of our Customer Service department. The successful candidate will be responsible for providing direct supervision to Customer Service Representatives, ensuring that they meet all relevant performance metrics,...

  • Convention Services Manager

    2 weeks ago

    Newark, New Jersey, United States Crescent Hotels & Resorts Full time

    Job Summary:We are seeking a highly organized and detail-oriented Convention Services Manager to join our team at Crescent Hotels & Resorts. As a key member of our conference services team, you will be responsible for providing exceptional service to our clients and ensuring the smooth execution of events.Key Responsibilities:Coordinate with various...

  • Director, Member Services

    3 months ago

    Newark, United States Harris Blitzer Sports & Entertainment Full time

    Job DescriptionJob DescriptionPOSITION SUMMARY: The New Jersey Devils are searching for a Director of Member Services to help drive and achieve the annual retention efforts of the Member Services team. The Director will be responsible for driving season ticket renewals through developing a comprehensive season ticket member engagement strategy, setting and...

  • Convention Services Manager

    3 months ago

    Newark, United States DoubleTree by Hilton Hotel Newark Airport Full time

    DescriptionREPORTS TO:Director of Conference ServicePerform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP...

  • Commercial Site Supervisor

    2 months ago

    Newark, United States Guardian Service Industries Full time

    The Company: Established in 1918, Guardian Service Industries is a family-owned Janitorial, Security, Engineering & Operations Corporation. We have over 1,000 clients and maintain over 110 million square feet throughout the Northeast, which include commercial and government buildings, residential communities, schools, transportation hubs, retail outlets, and...

  • Commercial Site Supervisor

    3 months ago

    Newark, United States Guardian Service Industries Full time

    The Company: Established in 1918, Guardian Service Industries is a family-owned Janitorial, Security, Engineering & Operations Corporation. We have over 1,000 clients and maintain over 110 million square feet throughout the Northeast, which include commercial and government buildings, residential communities, schools, transportation hubs, retail outlets, and...

  • Food Service Operations Manager

    3 weeks ago

    Newark, New Jersey, United States Compass Group, North America Full time

    Job SummaryWe are seeking a highly skilled Food Service Operations Manager to join our team at Compass Group, North America. As a key member of our operations team, you will be responsible for ensuring the delivery of high-quality food and beverage products to our customers.Key ResponsibilitiesMonitor and control food service operations to ensure compliance...

  • Dining Services Associate

    2 days ago

    Newark, Delaware, United States CapLeo Global Full time

    Job SummaryWe are seeking a highly skilled and compassionate Hostess to join our team at CapLeo Global. As a key member of our food service team, you will be responsible for providing exceptional patient care and ensuring the highest level of customer satisfaction.Key ResponsibilitiesServe therapeutically correct trays to patients, process diet orders, and...

  • Customer Service Supervisor

    1 day ago

    Newark, Delaware, United States Horizon Services Full time

    Job Title: Call Center Outbound SupervisorJob Summary:The Call Center Outbound Supervisor will oversee and coordinate the activities of the outbound customer service team. This role is responsible for building, developing, and leading a team of outbound CSRs focused on reaching out to potential customers to book jobs and handling incoming leads from...

Paratransit Service Monitor

4 months ago

Newark, United States NJ Transit Full time

Move forward with us At NJ TRANSIT, you'll join us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets customers to their destinations on time-and we're looking to hire talented folks with a commitment to excellence to make it all possible

**Job Title: Paratransit Service Monitor
**Summary**:Responsible for monitoring and ensuring safe and efficient transport of Access Link customers.

**Roles and Responsibilities**:

- Responds to customer inquiries via telephone in a timely fashion regarding service delivery. Takes appropriate measures using PASS tools to ensure safe, on-time and professional service is delivered by service providers and Operations Center staff at all times.
- Provides assistance/guidance in a proactive manner to service providers in accordance with Access Link service provider contracts, policies and procedures, and escalate real-time issues to appropriate service provider management team and/or ADA service personnel.
- Utilizes PASS tools to proactively monitor service delivery including active use of the AVL/GIS system in order to provide immediate service updates to customers in a timely fashion. Documents all service incidents and exceptions occurring during work shift in the PASS. Modifies operating schedule as needed to ensure efficient service delivery in a proactive manner.
- In the absence of the Supervisor, coordinates activities of the Operations Center including passenger reservation handling, service inquires, and escalated customer calls to ensure customer satisfaction at all times.
- Enters passenger trip exceptions/communications in PASS log, maintains passenger trip data up-to-date, assigns service provider liquidated damages and documents service trends/issues in reports and memos as necessary.
- Processes passenger trip reservations in accordance with PASS procedures; performs computerized data-integrity routines as needed, or on a scheduled basis.
- Executes additional tasks and projects as they relate to the functions of Access Link service.

**This Position Supervises**:
**Education, Experience and Qualifications**:

- High school diploma or equivalent
- Two (2) years of experience with telephone/customer service functions utilizing computers in a windows operating environment
- Experience in Trapeze PASS preferred
- Call center and paratransit experience is preferred

Must be able to work all shifts, including weekends, nights, holidays and be on 24-hour call via pager or cell phone.

**Knowledge and Skills**:

- Excellent oral communication, PC and written skills required.
- Proficiency in MS Word, Excel and MS PowerPoint is required.
- Proficiency speaking additional languages is desired.

**Certificates, Licenses, Registrations Working Environment**
- Primarily office environment, off-site visits occasionally

**Physical Demands Other Conditions**
- Sitting, Standing Must be able to work all shifts, including weekends, nights, holidays, and travel to any location within the State of NJ, including those not accessible via public transport.
- This position is classified as “Essential Operational” and will be required to report to work during adverse weather or commuting conditions.

**At NJ Transit, you will enjoy a competitive salary and excellent benefits package**:

- Comprehensive Family Health Insurance - Medical, Prescription, Dental, Vision
- Flexible Spending Account
- Life Insurance
- Paid Leave
- Tuition Assistance
- Pre-Tax Commuter Benefits Plan
- Retirement Plans
- 401(a) - Retirement plan with a 6% employer contribution
- 401(k) - Retirement saving plan with up to an 3% company match
- 457(b) - Deferred Savings Plan
- Learn more about NJ TRANSIT Sign up to receive an invitation to our next live information session at WWW.NJTRANSIT.COM/BEST
- INDCO1