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Night Auditor

3 months ago

Portland, United States Westin Portland Harborview Full time

Job Summary:
**Join the Westin Family Today**

**Benefits include 401K, 40 Hours of paid time off**

**Enjoy great perks like hotel & travel discounts, free gym access, daily staff meal, and much more See below for details**

**_ This position starts at $20.00 per hour_**

The Night Auditor is responsible for the front desk operation during the overnight shift (11pm-7am). Primary duties include: registering guests, making reservations, preparing daily reports, and balancing transactions. The Night Auditor may also need to assist overnight security with addressing guests issues and handling emergency situations. All training is provided.

**Responsibilities**:
**QUALIFICATIONS**:

- At least 1 year of progressive experience in a hotel or a related field required.
- High School diploma or equivalent required.
- First Aid and CPR/AED certification is strongly preferred, but training can be provided by the hotel
- Must display sound judgement and the ablity to make resonpsible decisions independently
- Knowledge of accounting principles strongly preferred
- Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
- Must be proficient in Windows operating systems company approved spreadsheets and word processing.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information and data from different sources and manipulate to meet the constraints of the particular need.
- Must be able to work with, and comprehend, financial information.
- Must know basic arithmetic functions.
- Must be able to work in a self-managed environment.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
- Must maintain composure and objectivity under pressure.

**RESPONSIBILITIES**:

- Approach all encounters with guests and associates in a friendly service-oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Maintain a friendly and warm demeanor at all times.
- Initiate and complete the End of Day process.
- Run all reports as required for Food and Beverage audit.
- Complete the Night Audit checklist for computer procedures daily.
- Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.).
- Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards.
- Maintain Front Office computer system operation according to Aimbridge Hospitality standards.
- Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
- Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)
- Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
- Follow safety and emergency procedures according to Aimbridge Hospitality standards.
- Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards.
- Be familiar with all Aimbridge Hospitality's policies and house rules.
- Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.
- Maintain radio contact with other associates during entire shift.
- Have a working knowledge of security procedures.
- Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates.
- Prepare and distribute the Daily Flash Report as needed.
- Transfer the master or house accounts as necessary.
- Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s.
- Train any new Night Auditors as requested by management.
- Run morning reports according to Aimbridge Hospitality procedures.
- Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.
- Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific)
- Handle items for 'œLost and Found'_ according to the standard.
- Complete any reports as requested by management in a timely manner.
- Compl