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Patient Cost Estimation Representative

3 months ago

Dover, United States Bayhealth Full time

**Location: Kent Campus Hospital**

**Status**:Full Time 80 Hours

**Shift**:Days

**General Summary**:
**Responsibilities**:
1. Minimizes patient complaints through effective and accurate communication and education related to patient out-of-pocket costs for hospital and physician services.
2. Cultivates internal relationships at the departmental level to gain support and participation in patient cost estimation initiatives.
3. Communicates organizational and patient needs around cost estimation to ensure internal and external customer satisfaction.
4. Identifies discrepancies within EHR Tool and communicates those to management.
5. Identifies opportunities to improve revenue cycle performance related to patient cost estimation.
6. Accepts payments made in advance of service and hands off to appropriate billing office for posting to patient account.
7. For patient/families with insurance, calculate patient estimate based on plan, benefits and out of pocket thresholds; discuss and finalize method of payment. Ensures all activities are documented within EHR. Ensures all completed estimates are issued in letter format.
8. All other duties as assigned within the scope and range of job responsibilities

**Required Education, Credential(s) and Experience**:

- Education: High School Diploma or GED
;
;
- Credential(s): None Required
;
- Experience: Required: No experience required.

Preferred: One year experience in medical billing and collections, medical bad debt collections or intern/externship of medical billing experience related to a certification program. Working knowledge of hospital and/or physician coding rules. Demonstrated analytical experience.

**Preferred Education, Credential(s) and Experience**:
Education: Associate DegreeCredential(s): Certified Revenue Cycle Representative
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- Experience:
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