Department Resource Specialist

2 weeks ago

Phoenix, United States UnitedHealthcare Full time

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start **Caring. Connecting. Growing together.**

If you are located in the Phoenix, Arizona area, you will have the flexibility to work from home, as well as work onsite twice a week as you take on some tough challenges. Onsite location is 1 E. Washington St., Phoenix, AZ 85004.

**Primary Responsibilities**:

- Compile and/or integrate information needed to complete reports and documents
- Prepare and/or format office documentation (e.g., letters; spreadsheets; reports) needed for various audiences (e.g.,clients; executives; internal business partners)
- Review prepared documents to ensure accuracy and quality, and revise as needed
- Post relevant documentation (e.g., meeting notes; PowerPoint decks; policies and procedures; general
- correspondence) onto relevant systems (e.g., SharePoint; eDoc) and communication boards
- Record/label/file records and documents according to enterprise records management procedures
- Create and/or maintain administrative desk manual to ensure continuity of office operations
- Assist internal partners (e.g., print shop; marketing) with coordination of printed documentation (e.g. flyers; brochures; cutsheets)
- Maintain awareness of potential issues and/or repairs needed within the office environment (e.g., office equipment; HVAC;
- cleaning; security; furniture services) and coordinate/oversee maintenance and repair
- Ensure common areas and conference rooms are clean and supplied appropriately
- Ensure appropriate access of relevant personnel (e.g., maintenance; visitors; service providers) to office space, common areas and
- conference rooms, working with applicable partners (e.g., Real Estate, vendors)
- Ensure employees/contractors receive access and guidance with office operations
- Ensure documents, materials, and mail are sorted and/or distributed to appropriate internal and/or external stakeholders
- Perform Business Segment Liaison (BSL) activities, as needed (e.g., hardware/software acquisition/disposal, new employee onboarding)
- Enter and submit purchase orders into relevant systems (e.g., ARIBA) to purchase office supplies from pre-approved vendors
- Accept deliveries and ensure supplies are distributed to the appropriate resources
- Manage/monitor/procure office supplies, goods and services (e.g., process/reconcile invoices, travel and other expenses, payments, and/or reimbursements)
- Assist with and/or perform budget planning
- Perform emergency response team duties (e.g., Floor Marshal)
- Collaborate with facilities management (e.g., attend meetings; communicate impact) regarding potential changes/improvements to the office environment

Positions in this function include more traditional administrative/clerical support roles including: answering the telephone, typing/word processing of documents, maintaining calendars and setting up meetings, making travel arrangements, copying, faxing, greeting visitors, setting up files, tracking expenses, and coordinating building and equipment maintenance. At senior levels, function may include supervision of other clerical/administrative staff.
- Moderate work experience within own function
- Some work is completed without established procedures
- Basic tasks are completed without review by others
- Supervision/guidance is required for higher level tasks

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications**:

- 2+ years of customer service experience including answering incoming phone calls
- 2+ years of experience working in an office setting
- Microsoft Excel experience (pivot tables, VLOOKUP/ XLOOKUP and ability to create spreadsheets)
- Microsoft Word experience (ability to create, update documents and mail merges)
- Live in Arizona
- Willingness and ability to work onsite twice a week, post training. Onsite location is 1 E. Washington St., Phoenix, AZ 85004
- At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improve

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