Director, Dispatch Operations

1 month ago

Diamond Bar, United States Call the Car Full time

**BASIC JOB PURPOSE**:
**TYPICAL WORKING CONDITIONS**:
This role is primarily office-based and may involve evening or weekend work, requiring the ability to sit, stand, kneel, bend, and lift objects weighing at least 25 lbs for extended periods.

**KEY RESPONSIBILITIES**:
1. Analyze and optimize business processes to enhance efficiency and quality.

1. Develop and execute business plans to achieve organizational goals, ensuring adherence to policies and procedures, delegating tasks, and monitoring progress towards results.

2. Drive innovation and improvement in dispatch operations, leveraging technology for enhanced efficiency.

3. Analyze dispatch data to identify areas for enhancement and implement solutions.

4. Lead a team of dispatchers, providing guidance on best practices and effective technology utilization.

5. Collaborate with IT teams to optimize dispatch systems according to operational needs.

6. Foster a culture of continuous improvement and teamwork within the department.

7. Ensure compliance with transportation regulations and safety standards.

8. Maintain professional relationships with stakeholders and the public to enhance the company's reputation.

9. Implement performance management processes to exceed expectations.

10. Spearhead the development and maintenance of the Dispatch & Fleet Management platform.

11. Manage product features, prioritize based on business value, and track key performance indicators.

12. Optimize vendor network and internal fleet efficiency through analytics.

**PERFORMANCE REQUIREMENTS**:
1. 5+ years of transportation dispatch experience, preferably in NEMT Brokerage.

2. Strong leadership experience in dispatch operations or logistics, particularly in a technology-driven environment.

3. Proficiency in dispatch software, routing optimization tools, and GPS tracking systems.

4. Excellent communication, problem-solving, and critical thinking skills.

5. Proficiency in technology tools and software used in dispatch operations.

6. Previous management experience and a bachelor’s degree.

7. Ability to pass Criminal Background Screening and government exclusion list checks.

8. Advanced PC software skills, including Microsoft Office and Dispatch Scheduling Software.

9. Familiarity with California locations and decision-making tools.

10. Experience in high-volume call center customer service.

11. Strong time management, organizational, and analytical abilities.

12. Typing speed of at least 45 wpm.

13. Flexibility to work varied hours during weekdays, weekends, and holidays.

**_
ACCOMMODATION_**_: Call the Car has the right to modify the duties and functions of the job description based on the needs of the organization._

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