Call Center Manager

3 weeks ago


Phoenix, United States IronRod Health Full time

Description:
IronRod Health is an innovative healthcare services company that delivers premium cardiac device

services via remote monitoring, in-clinic follow-ups, and hospital services. Our mission is to deliver

premium care with efficient, timely service that improves patient outcomes while reducing costs and

risk for physicians, hospitals, and cardiac device companies. We are a young, rapidly growing company,

offering exciting professional career opportunities, with competitive pay and benefits. We are building a

championship team and are looking for standout leaders willing to put in the hard work it takes to

IronRod Health serves the healthcare industry and provides the highest level of service, product integrity

and talent. We're looking for a Call Center Manager to oversee our call center, which employs

approximately 10 Agents. The successful applicant will be responsible for directing agents' workflow and

workload as well as handling complaints, concerns, and questions from customers. We're looking for a

highly organized professional with management experience who can ensure the most efficient

operations of our call center. Your goal is to increase customer satisfaction and to ensure our agents

meet their weekly, monthly, and quarterly quotas.

The responsibilities include but not limited to:

- Hire, train, and onboard new Call Center Agents as required to meet quotas
- Provide coaching and assistance to call center agents on an ongoing basis
- Oversee and ensure conflict resolution between associates and customers
- Ensure that all employees follow the company's best practices for call center management and

operations
- Develop presentations and talks to motivate and educate call center agents
- Communicate company goals to associates so every employee understands his or her role
- Conduct periodic surveys of customers and potential customers to ensure quality control
- Other duties as assigned

**Requirements**:

- 3+ years' experience in telemarketing or an outbound call center environment
- Familiarity with telemarketing software systems
- Excellent communication, management, interpersonal and leadership skills required
- Advanced conflict resolution skills required
- Ability to work overtime as necessary to meet quotas and guide team
- Bachelor's Degree in Business preferred


  • Call Center Manager

    2 months ago


    Phoenix, United States Bath Planet Full time

    Job DescriptionJob DescriptionConfirmation Call Center Manager Creating a fresh solution to bath remodeling, Bath Planet offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and...

  • Call Center Manager

    2 weeks ago


    Phoenix, United States Bath Planet Full time

    Job DescriptionJob DescriptionConfirmation Call Center Manager Creating a fresh solution to bath remodeling, Bath Planet offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and...

  • IT Call Center

    2 months ago


    Phoenix, United States infinite Computing solutions Full time

    **Position Summary**: **Experience Required**: 1 or more years of IT Call Center Experience. **Experience Preferred**: Experience with Genesys Cloud Call Center. **Skills Required**: **Knowledge in**: Service request management Service request tracking software. Thorough understanding of IT Tier I support and escalation procedures. Thorough understanding...


  • Phoenix, United States Berlitz Full time

    ** Call Center Sales Manager** **Job Category****:** Sales Staff **Requisition Number****:** CALLC01413 Showing 1 location **Job Details** **Description** **ABOUT BERLITZ** Berlitz Corporation is one of the worlds largest language education companies. For over 140 years Berlitz has been helping people develop their understanding of each other through...


  • Phoenix, United States Berlitz Full time

    ** Call Center Sales Manager** **Job Category****:** Sales Staff **Requisition Number****:** CALLC01413 Showing 1 location **Job Details** **Description** **ABOUT BERLITZ** Berlitz Corporation is one of the worlds largest language education companies. For over 140 years Berlitz has been helping people develop their understanding of each other through...


  • Phoenix, United States LHH Full time

    Summary: The Call Center Supervisor is responsible for overseeing the operations of a call center with a large team of over 100 representatives. They ensure smooth functioning of the call center by managing staff, handling escalated calls, implementing policies and procedures, and driving performance to meet organizational goals.Responsibilities:Team...


  • Phoenix, United States LHH Full time

    Summary: The Call Center Supervisor is responsible for overseeing the operations of a call center with a large team of over 100 representatives. They ensure smooth functioning of the call center by managing staff, handling escalated calls, implementing policies and procedures, and driving performance to meet organizational goals.Responsibilities:Team...


  • Phoenix, United States LHH Full time

    Summary: The Call Center Supervisor is responsible for overseeing the operations of a call center with a large team of over 100 representatives. They ensure smooth functioning of the call center by managing staff, handling escalated calls, implementing policies and procedures, and driving performance to meet organizational goals.Responsibilities:Team...


  • Phoenix, United States LHH Full time

    Summary: The Call Center Supervisor is responsible for overseeing the operations of a call center with a large team of over 100 representatives. They ensure smooth functioning of the call center by managing staff, handling escalated calls, implementing policies and procedures, and driving performance to meet organizational goals.Responsibilities:Team...

  • Call Center Rep

    2 weeks ago


    Phoenix, United States Global Channel Management, Inc Full time

    Call Center Rep needs 6 months of call center experience Call Center Rep requires: Strong computer and phone skills. Ability to use web-based computer applications Excellent communication skills both written and verbal, and internal personal skills Able to manage telephone and chat customer interactions and...

  • Call Center Rep

    1 month ago


    Phoenix, United States Global Channel Management, Inc Full time

    Call Center Rep needs 6 months of call center experience Call Center Rep requires: Strong computer and phone skills. Ability to use web-based computer applications Excellent communication skills both written and verbal, and internal personal skills Able to manage telephone and chat customer interactions and...

  • Call Center Banker

    2 months ago


    Phoenix, United States Snaprecruit.com Full time

    Job Title : Call Center Banker Location : Phoenix, AZ Duration : Permanent Hire **Responsibilities**: Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs Responds to customer inquiries and concerns, creating customized solutions Sells and...


  • Phoenix, United States Infinite Computing Systems Full time

    The purpose of this position is to provide support to constituents, including education administrators and staff, community members, education partners, and the families of Arizona students. Provide thorough and comprehensive assistance for general program inquiries. Accurately document account interactions and maintain detailed records. Collaborate on...


  • Phoenix, United States SA Technologies Inc Full time

    Job Description Role: Call Center Specialist (Resource)-1330 Estimated Duration: 6+ months Location: Phoenix, AZ (On-Site) Position Description The purpose of this position is to provide support to constituents, including education administrators and staff, community members, education partners, and the families of Arizona students. This customer service...


  • Phoenix, United States Visam Technologies Full time

    Job DescriptionJob DescriptionThis is a remote position. Visam Technologies is a premier provider of innovative Information Technology solutions and resources. We also provide you with the opportunity to enhance your skills through comprehensive technical training programs and CBTs on latest technologies. We are always looking for qualified people to join...

  • Call Center

    1 month ago


    Phoenix, United States SA Technologies Inc Full time

    Job Description Role: Call Center Agent-1299 Estimated Duration: 6+ months Location: Phoenix, AZ (hybrid) Position Description Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To...

  • Call Center

    1 month ago


    Phoenix, United States SA Technologies Inc Full time

    Job Description Role: Call Center Agent-1299 Estimated Duration: 6+ months Location: Phoenix, AZ (hybrid) Position Description Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To...

  • Call Center

    2 weeks ago


    Phoenix, United States SA Technologies Inc Full time

    Job Description Role: Call Center Agent-1299 Estimated Duration: 6+ months Location: Phoenix, AZ (hybrid) Position Description Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To...

  • Call Center

    2 weeks ago


    Phoenix, United States SA Technologies Inc Full time

    Job Description Role: Call Center Agent-1299 Estimated Duration: 6+ months Location: Phoenix, AZ (hybrid) Position Description Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To...


  • Phoenix, United States Parker & Sons Full time

    Overview: Keeping you comfortable with expert heating, cooling, plumbing and electrical service Since 1974. Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Serving Maricopa, Pinal, and Gila...