![IronRod Health](https://media.trabajo.org/img/noimg.jpg)
Call Center Manager
3 weeks ago
Description:
IronRod Health is an innovative healthcare services company that delivers premium cardiac device
services via remote monitoring, in-clinic follow-ups, and hospital services. Our mission is to deliver
premium care with efficient, timely service that improves patient outcomes while reducing costs and
risk for physicians, hospitals, and cardiac device companies. We are a young, rapidly growing company,
offering exciting professional career opportunities, with competitive pay and benefits. We are building a
championship team and are looking for standout leaders willing to put in the hard work it takes to
IronRod Health serves the healthcare industry and provides the highest level of service, product integrity
and talent. We're looking for a Call Center Manager to oversee our call center, which employs
approximately 10 Agents. The successful applicant will be responsible for directing agents' workflow and
workload as well as handling complaints, concerns, and questions from customers. We're looking for a
highly organized professional with management experience who can ensure the most efficient
operations of our call center. Your goal is to increase customer satisfaction and to ensure our agents
meet their weekly, monthly, and quarterly quotas.
The responsibilities include but not limited to:
- Hire, train, and onboard new Call Center Agents as required to meet quotas
- Provide coaching and assistance to call center agents on an ongoing basis
- Oversee and ensure conflict resolution between associates and customers
- Ensure that all employees follow the company's best practices for call center management and
operations
- Develop presentations and talks to motivate and educate call center agents
- Communicate company goals to associates so every employee understands his or her role
- Conduct periodic surveys of customers and potential customers to ensure quality control
- Other duties as assigned
**Requirements**:
- 3+ years' experience in telemarketing or an outbound call center environment
- Familiarity with telemarketing software systems
- Excellent communication, management, interpersonal and leadership skills required
- Advanced conflict resolution skills required
- Ability to work overtime as necessary to meet quotas and guide team
- Bachelor's Degree in Business preferred
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