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Gm Warranty Administrator

1 month ago

Saint Augustine, United States 0GN53 - JACK HANANIA CHEVROLET Full time

**Warranty Administrator**

**Summary**

The **Warranty Administrator** is responsible for reviewing and completing warranty claims. This includes preparing, recording, reconciling warranty claims, and submitting them to the appropriate party.

**Responsibilities**:

- Process all claims by the next business day following the RO finish date
- Handle and resolve all claim corrections and charge-backs
- Establish and maintain relationships with the manufacturer's designated warranty representatives
- Review every warranty repair order written for proper completion, accuracy, and legibility according to the policies and procedures
- Analyze problems, identify trends and develop strategies for maximizing the claim process
- Flag the technicians for the hours earned on the service they performed
- Check each repair order against the vehicles service history to avoid duplicate claims
- Provide a weekly report to the service manager regarding the claim status
- Report any fraudulent manipulation of warranty claims
- Conduct weekly audits of warranty and schedules, review all old claims and address any adjustments or write-offs
- Assist service consultants in closing all open warranty ROs
- Assist service consultants and technicians with any warranty questions
- Assist with special projects, audits, and reports as requested
- Review and manage all aging schedules and reports
- Performs other duties as assigned***

**Required Education and Experience**:

- Two years of experience in an automotive dealership
- General knowledge of automotive parts and vehicle mechanical operations
- Understand and comply with federal, state, and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.

**Skills/Abilities**:

- Ability to effectively communicate verbally and in writing
- Ability to confront and resolve difficult customer service situations
- Commitment to customer service
- Attend warranty training courses as needed
- Must be able to pass pre-employment screen (background & hair follicle drug test)

**Physical Requirements**:

- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift to 15 pounds at a time.
- Occasional bending and standing.

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