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Patient Services Representative

3 months ago

Harrison, United States SightMD NY Full time

**A career that changes lives.**

SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, and Connecticut. With over 75 eye care providers and the convenience of 60 locations, our commitment to delivering unparalleled services is at the heart of everything we do. As we embark on our mission, we are actively seeking teammates who are eager to contribute to our legacy of eye excellence, a tradition that spans more than 50 years.

**Position Summary**:
As a Patient Services Representative, you will play a vital role in ensuring that patients are accurately scheduled and reminded of upcoming appointments. You will also be tasked with gathering appropriate information from patients to ensure they are seen on time while also updating their information at every visit.

**Job Duties & Essential Functions**:

- Handle a high volume of inbound calls from patients in a professional and positive manner
- Provide accurate messaging documentation if applicable
- Answer inquiries by researching, locating, and providing relevant information; including any promotional or new product information when applicable
- Maintain and manage accurate records in the Patient Contact Center and Electronic Medical Records (EMR) databases by entering information timely and ensuring all files are up to date
- Document all call information according to standard operating procedures
- Handles outbound calls upon request
- Schedule follow up appointments according to patient needs in accordance with providers guidelines
- Ensure patient no-shows and cancellations are followed up with in accordance to practice policy
- Be knowledgeable of all monthly promotions offered and share with patients accordingly
- Understand and maintain HIPAA regulations
- Special projects and other duties may be assigned as needed.

**Required Qualifications**:

- High School diploma or equivalent required
- Excellent written, verbal, and listening skills
- Strong interpersonal, time management, and organizational skills
- Above average customer service skills and the ability to remain calm in stressful situations

**Preferred Qualifications**:

- Bilingual Spanish a plus
- Prior experience in a medical environment, and an understanding of medical terminology

**Work Schedule**:

- Rotating Schedule - including days, evenings, and weekends

**Salary Range**:

- $18.00 - $20.00/hour to commensurate with experience

**Benefits**:
We aim to take care of our teammates the same way we take care of our patients.

All SightMD employees receive the following benefits:

- Medical Insurance/Prescription Drug Coverage
- Dental Insurance
- Vision Insurance
- Company Paid Term Life Insurance & Long-Term Disability
- Supplemental Insurance Benefits
- Employee Assistance Program (EAP)
- Retirement Plan - 401(k)
- Paid Time Off (PTO)
- Paid Holidays
- Career Development Programs

**Equal Employment Opportunity Statement**:
SightMD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal, state and local laws.

**Education**: Preferred
- High School or better