Faculty Group Practice Office Supervisor

3 weeks ago

Mineola, United States NYU Langone Health Full time

**NYU Langone Hospital-Long Island** is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. _For more information, go to _nyulangone.org_, and interact with us on _LinkedIn_, _Glassdoor_, _Indeed_, _Facebook_, _Twitter_, _YouTube_ and _Instagram_._

**Position Summary**:
We have an exciting opportunity to join our team as a Faculty Group Practice Office Supervisor - NYUL FGP WCCA LIGO.

**Responsibilities**:

- Ensures enforcement and adherence to FGP policies are procedures
- Hires, onboards, trains and monitors staff
- Supervises daily practice operations such as reception/phones, staffing and provider schedules, and workflows
- Promotes excellence in patient experience by reinforcing best practices and escalating issues as appropriate
- Monitors supply inventory and medical equipment maintenance
- Coordinates and participates in regular staff meetings and performance reviews
- Services as liaison between non-physician staff and physicians to ensure effective and efficient workflows and patient access
- Communicates issues or roadblocks to the practice manager
- Performs other duties as needed
- Operations & Financial Management
- Oversees staff and patient care functions of a Faculty Group Practice site
- Resolves employee issues and addresses procedure and performance related issues. Authorizes attendance, schedules, and sick time changes. Responsible for timekeeping and payroll for direct reports
- Functions as a liaison between non-physician staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Services as a role model and resource person for providing quality patient care and patient information as needed.
- Addresses provider concerns pertaining to day-to-day operations
- Ensures suites are properly staffed to avoid delays
- Ensures staff maintain cooperative relationships accross job categories to facilitate appropriate reaction to needs and delays throughout the day
- Expected to set the tone/represent management team at all times
- Establishes office procedures and communicates responsibilities and expected performance to staff. Trains staff according to specific job responsibilities and expectations. Ensures appropriate cross-training and cross-coverage for all practice administrative activities
- Responsible for ensuring staff are aware of all FGP forms and how they are to be used
- Oversees and facilitates required training for new hires and existing staff on workflows, and policies and procedures to maintain standardization across the FGP. Works closely with the Practice Manager and FGP representatives to identify opportunities to improve front-end processes.
- Enforces adherence of NYULH and FGP policies and procedures and standards including but not limited to HIPAA, Compliance, Human Resources, etc.
- Works with Practice Leadership to develop staffing standards, ongoing trainings and performance and productivity metrics.
- Assists in implementation and oversight of key FGP operational initiatives including, but not limited to, MIPS, CheckMate, Patient Secure and digital scheduling.
- Reviews operational dashboards and management reports to track performance and identify trends that need to be addressed. This includes oversight and management of key indicators related to MIPS, Epic front-end work-queues, waitlists, in-baskets, open encounters, Patient experience, etc.
- Identifies additional staff training requirements and coordinates as needed.
- Monitors front-end processes including co pay collection, insurance verification, authorization and referral, records release requests, and front-end denials.
- Places MCIT ticket in the event hardware at front-desk areas become non-functional such as desktop phones, desktop computers, patient secure palm readers, desktop scanners, Welcome Kiosk, copier and fax machines
- Serves as liaison with other NYULH Department Representatives.
- Performs other duties and projects as necessary.
- Clinical Management
- Optimizes patient flow and patient access.
- Supports key initiatives related to MIPS, gaps in care and other clinical quality programs
- Ensures clinical in-baskets are maintained and open encounters are closed within a timely manner.
- Works with Practice Leadership to enforce policies and procedures.
- Ensures clinical compliance with Patient Safety initiatives and reporting.
- Patient Experience

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