Rapid Rehousing Service Coordinator

1 week ago

Chicago, United States Volunteers Of America Of Illinois Full time

**About Us**: Volunteers of America (VOA) is a national, faith-based nonprofit organization founded over 125 years ago. VOA Illinois is one of the oldest affiliates of the VOA family delivering strength-based, trauma-informed, gender-responsive and culturally sensitive programs and services at the highest standards of excellence to our clients. We have never stopped reinventing our services and we continue to innovate based on our communities’ evolving needs. VOA Illinois, a certified “Great Place to Work,” fosters an organizational culture focused on faith, innovation and collaboration. Year after year VOA Illinois expands and promotes from within, holding a workforce with over 50% having experienced promotion. Check out our careers page to find more opportunities at _PAYCOMONLINE.NET_._

**Program Overview**:
VOA Illinois' Rapid Rehousing Program provides short term rental assistance and services. The goals are to help people obtain housing quickly, increase self-sufficiency, and stay housed. It is offered without preconditions such as employment, income, absence of criminal record or sobriety, and the resources and services provided are typically tailored to the needs of the participant.

Referrals are generated by All Chicago staff through Accelerated Moving Events (AME) in shelters throughout the city and targets:

- Single Men (18 and older)
- Single Women (18 and older)
- Families (with or without children)
- Sheltered and Unsheltered

Services provided are:

- Case Management
- Lease Review
- Assist clients with obtaining income (expecting them to contribute as early as the 3rd month.)
- Wrap
- around services
- Substance abuse referrals
- Housing pathways
- Financial support with rent/utilities
- Promote Financial accountability

**Summary of Position**:The Rapid Rehousing Client Service and Support Coordinator is responsible for providing strength-based, client-centered, relationship-driven, and family-focused services and interventions to individuals or families served by VOA Illinois. Duties for this position; providing intense case management, which includes; intake and assessment with new residents, collaborative development of individual service plans with residents, crisis intervention and linkages to resources/referrals. Additionally, he/she will work to assist residents in goal attainment, including but not limited to: maintaining their housing, obtaining and maintaining sustainable income, and achieving health and wellness goals with the objective of residents being prepared to take on full responsibility for market-based rent and leases within a 12-month period. Development of contacts with service providers and agencies for resident referrals, educating clients on available services, and monitoring the provision of services by VOA Illinois is also expected.

**Position Type**: This position is typically nonexempt and reports to the Rapid Rehousing Manager.

**Base Salary Range**: $44,000-$50,000 (commensurate to degree and relevant experience)

**Environment**:Physical demands include sedentary work, operating a computer and other office productivity machinery with frequent communication with clients and colleagues of VOA Illinois and others involved in the care and custody of clients. The individual hired must be able to move, traverse and travel in the community in a vehicle, assist clients in and out of a vehicle if necessary and transport clients in the community.

**Core Competencies**:To perform this job successfully, an individual **must** be able to meet or exceed the following;
- Drive engagement and communication with clients that embodies empathy, patience and emotional intelligence.
- Advocate for clients using active listening to determine resources and meet various needs.
- Collaborate with VOA Illinois colleagues, outside organizations or vendors, etc. to connect clients and obtain necessary resources.
- Display discipline in managing time and attention to assigned caseload, tasks or projects.
- Exercise prudent stewardship of agency resources.
- Exhibit cultural competence while serving clients of diverse backgrounds and commit to expanding knowledge and understanding of different communities and people groups.
- Demonstrate ethical and professional behavior at all times.
- Engage with trauma-informed care approach and practice principles.
- Recognize and display ability to de-escalate and resolve conflict as necessary.

**Essential Functions**: To perform this job successfully, an individual must perform each essential duty satisfactorily. The functions listed below represent the position's knowledge, skills, and/or ability required. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions of this position.
- Provides general case management, (i.e. evaluation of social, psychological and physical needs, and the development of a service plan) for a client when such service is not being provided by the general service

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