Change Coordinator
2 weeks ago
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Job\u00A0Summary:
The Change Coordinator - Client Services will be responsible for leading change initiatives within the Client Service & Implementation (CS&I) organization at BMO. The role involves conducting impact analysis, assessing change readiness, and ensuring successful implementation and adoption of strategic changes to enhance employee and client experience. This position will collaborate with various teams to manage the volume of change, develop training materials, communications, and resource support materials, and track post-implementation impact.
Project:
You'll work on strategic change initiatives impacting the CS&I organization, focusing on change readiness plans and collaboration across CS&I teams to ensure effective management and support of change.
Job\u00A0Details:
- Act as a change agent liaison for CS&I teams
- Evaluate the impact of TPS initiatives and define optimal change deliverable tactics
- Engage with cross-functional stakeholders to mitigate challenges
- Collaborate with Change Management teams outside of CS&I
- Align with business or team leads on scope of change and overall impacts
- Manage the change end-to-end and internal communications
- Coordinate with WFE Learning or content teams for requirements
- Ensure resources are posted and available
- Incorporate CS&I changes into WFE deliverable tracker and reporting
Required Skills/Experience:
- 1-2 years of process consulting
- Process consulting
- Leadership with workshop facilitation experience
- Procedure writing and process mapping
- Business process analysis
- Stakeholder analysis
- PowerBi
Preferred Skills/Experience:
- VISIO or other mapping tools
- Proficiency in MS Office Applications
Assignment Length:
6-month contract + possible extensions/conversion to FTE
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Start Date:
ASAP
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