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Client Services Manager

4 weeks ago

Alexandria, United States Brown and Caldwell Full time

**We have an exciting opportunity for a Client Service Manager (CSM) with a demonstrated background in business development, client relations, and delivery of municipal water, wastewater and stormwater engineering projects. BC has an established presence in the DC Metro area, a highly regarded reputation, and is poised for growth. This position will serve as a key leadership team member in supporting our existing clients and executing our growth plans for the DC Metro area and beyond. In this capacity, you will have responsibilities that include overseeing the sales, client development, client relationship management, professional engineering services proposal writing and contract scope, schedule and price preparation, and client service team leadership.**

**Detailed Description**:
In this position, you will work closely with the DC Metro and Northeast Area Leader, and other team members to help lead the development and execution of the DC Metro Area business plan and support sales and business operations for the office. Responsibilities include client portfolio management, initiative management and project delivery oversight. You will demonstrate the ability to work collaboratively with other leaders in the best interest of our company. You will also foster the BC Experience for the clients and business partners in the markets in which you engage, by modeling behavior that reflects BC values. Detailed duties include the following:

- Work with Business Leader to develop, communicate, and deliver client focused business plans that supports overall Company objectives
- Connect with the business units, enterprise groups, and corporate groups as necessary to bring the right resources to bear on client projects
- Deliver business metrics which may include new sales in (NSI), total direct labor (DL; import + source), and total indirect labor (IDL; import + source)
- Work closely with the Project Management Office (PMO) to drive “on plan” project delivery for the Business
- Drive sales by partnering with client service managers (CSM’s) and the marketing team
- Manage company risk by ensuring compliance with the Company Risk Policies
- Understand and promote the Brown and Caldwell Company of Choice Strategy (CoC Strategy)
- Model BC Values to our employees and clients
- Communicate and model BC Safety standards to all BC employees

**Desired Skills and Experience**:

- B.S. degree in related engineering field (Civil, Environmental etc.) required; M.S. degree in related engineering field with a focus on wastewater and water preferred
- Exhibits leadership core competencies (_emotional intelligence, communication, teamwork, problem solving, interpersonal skills, business acumen, etc._)
- Professional registration in Virginia, the District of Columbia, or the credentials to obtain registration in a timely manner is also strongly preferred
- 15 or more years of increasingly responsible experience in the environmental consulting, engineering, construction and operations industry
- Experience with water/wastewater design, planning and studies along with leadership on projects
- Willingness to champion the use of BC standard tools and processes
- Ability to successfully manage clients and projects in a collaborative fashion and interface with Brown and Caldwell’s local, regional, and national water and wastewater practitioners as well as help mentor junior staff
- Self-starter, results-oriented and be able to work under tight deadlines
- Successful marketing, proposal writing, proposal management, and public presentations experience a plus
- Previous supervisory experience with strong written and verbal communication skills required
- Valid driver’s license and good driving record required
- Ability to travel to visit local clients and to attend out-of-town business meetings, as required

**Salary Range**:The anticipated starting pay range for this position is based on the employee’s primary work location and may be more or less depending upon skills, experience, and education. These ranges may be modified in the future.

Location B

**Salary**: $155,000- $212,000

**Benefits and Other Compensation**: We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance. Click here to see our full list of benefits.

**About Brown and Caldwell**

Brown and Caldwell is proud to be an EEO/AAP Employer. Minorities/Women/Disabled and Protected Veterans are encouraged to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964.

Equal Opportunity Employer/

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