Retail Guide

3 weeks ago

Plymouth Meeting, United States The Orvis Company Full time

Orvis is where passion and a career meet.
Seeking a dynamic Retail Guide who appreciates the outdoor lifestyle and enjoys outfitting customers for great adventures. Working alongside the Store Manager and Lead Retail Guide, you will:

- Create a store atmosphere that is welcoming and inclusive
- Serve as a brand ambassador and lead by example in a fast-paced retail environment
- Demonstrate our core values of surprising and delighting our customer, taking pride in our product, and protecting what we love

**WE’RE LOOKING FOR**:

- Friendly and inviting personality, ability to build relationships, demonstrate care for customers and co-workers, and create a fun and energetic store vibe
- Delivery of world-class customer service through empathy, critical thinking and customer centricity
- Ability to develop in-depth knowledge of Orvis products and services, engage customers and to suggest product in an authentic and helpful manner
- Entrepreneurial spirit and the ability to leverage assets across Orvis’ omnichannel retail platform
- Ability to handle ambiguity, use sound judgement, and solve problems for customers
- Creativity and visual merchandising skills are a plus
- Utilizing time between customers to enhance store presentation through merchandising, maintaining standards, and restocking
- Ability to reach, move, and handle merchandise in high and low areas, lift up to 30 pounds, and the stamina to execute floor sets

This position is for the fly-fishing department of the store. Fly-fishing experience is required.

**WHAT WE OFFER**:
We offer a retail career experience like no other. To be at their best, we recognize that our Retail Guides need time to recharge and connect with nature. We believe in ensuring a great work/life balance, maintaining store operating hours that focus on our most productive periods, and offering a comprehensive benefits package including:

- Monthly Team Incentive Program
- Employer-matched 401(k) savings plan
- Generous associate discount, and opportunities to earn travel credits
- Fly Rod loaner program

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