Cocktail/bottle Server
4 weeks ago
**Bottle Service/Cocktail Server**
**Job Summary**:Bottle Service/Cocktail Servers are** **responsible for making suggestions to guests who have reserved tables, focusing on the beverage selection. They pour and mix drinks at the table in addition to taking food orders and/or additional drink orders. Our Cocktail and Bottle Service Servers must have extensive knowledge of cocktails, spirits, and wine pairings.
**Duties and Responsibilities**:
- Provide excellent, friendly, courteous, and professional service to all internal and external guests, in every interaction.
- Maintain and ensure the overall cleanliness and safety of work area/assigned station and the establishment.
- Provide service to and be accountable for an assigned station and section.
- Anticipateguests' needs.
- Respond to guests' requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
- Proper handling of VIPs, recognize repeat guests, and protect their privacy and confidentiality.
- Perform accurate cash/credit handling and POS procedures in accordance with policies and procedures.
- Maintain knowledge about surroundings, i.e. nearby entertainment, theaters, etc.
- Greet guests upon them sitting in your assigned section.
- Provide guests a complete introduction and a menu tour.
- Take all guests orders in a timely manner, always writing them down.
- Mark all of your tables with the appropriate settings for dishes as it applies.
- Maintain the quality of the food, beverages, and restaurant by performing frequent checks.
- Assist in bussing, cleaning, and resetting the bar top when appropriate.
- Keep beverages filled for guests.
- At the conclusion of the guests’ meals, and drop the check and process payment when appropriate.
**Qualifications**:
- At least 1-year previous high volume restaurant or hotel experience.
- California Food Handlers certified.
- RBS certified.
- Must have the ability to carry large trays of drinks and food and have the ability to organize multiple orders, always being attentive.
- Maintain a high level of personal appearance and hygiene at all times.
- Must have the ability to work a flexible schedule, including weekends, holidays, and late hours.
- Must have the ability to report to work on time and when scheduled.
- Must have the ability to stand and/or walk for extended periods of time.
- Ability to behave at all times based on a guest responsive culture where exceptional guest service prevails.
- Possess excellent interpersonal and communication skills.
- Possess excellent phone skills and be guest service oriented and proactive.
- Ability to maintain a positive and professional demeanor and composure at all times.
- Ability to be friendly, engaging, gracious, and the ability to focus and connect with all guests and team members and exceed their expectations.
- Have an upbeat, energetic, authentic, and positive attitude.
- Know how to participate in a team environment and assist other departments when needed, providing lateral service.
**Physical Requirements**:
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance.
- Move up and down stairs, service ramps, and/or ladders.
- Reach overhead and below the knees, including bending, twisting, pulling/pushing, and stooping. Enter and locate work-related information using computers. Perform other job duties as requested.
- Must show proof of vaccination against Covid-19.
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