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Record Retrieval Specialist

3 months ago

Houston, United States Republic Services, Inc. Full time

We are looking for a Record Retrieval Specialist that will be the liaison between our company and custodians of records for our clients.

**Essential Duties & Responsibilities**:

- Manage inbound and outbound calls in a timely manner
- Keep records of all conversations in our call center database in a comprehensible way
- Communicate with custodians regarding record discrepancies, payment inquiries, and other related matters in a professional and timely manner
- Retrieve the records and turn into our production department
- Communicating with custodians with issues that may arise
- Perform other related tasks as assigned

**Skills**:

- Strong phone and verbal communication skills along with active listening
- Ability to multi-task
- Know how to set priorities
- Attention to detail is very important
- Manage time effectively and be efficient
- Outlook Efficient
- Microsoft Word & Excel
- MR8 plus

**Training**
- This position will include training of our industry.

**Job Types**: Full-time, Contract

Pay: $15.00 - $17.00 per hour

**Benefits**:

- 401(k)
- Health insurance
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person