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Operational Manager

3 months ago


Chicago, United States Mr. Appliance Full time

**Job Announcement: Operations Manager**

**Location**: Mr. Appliance of West Loop, Chicago

**Position**: Operations Manager

**Overview**:
Key Responsibilities:

- ** Oversee Daily Operations**: Manage and coordinate all aspects of daily operations, ensuring efficiency and effectiveness in service delivery.
- ** Scheduling and Dispatching**: Oversee the scheduling and dispatching of technicians to customer locations, ensuring timely and efficient service.
- ** Team Leadership**: Lead, motivate, and support office staff and technicians. Conduct regular team meetings and provide ongoing training and development.
- ** Customer Service**: Ensure high standards of customer service are maintained. Handle escalated customer issues and resolve complaints promptly.
- ** Compliance**: Ensure all operations comply with company policies, industry standards, and relevant regulations.
- ** Inventory Management**: Oversee inventory of parts and supplies, ensuring adequate stock levels and efficient use of materials.
- ** Financial Oversight**: Assist in budgeting and financial management. Monitor expenses and ensure cost-effective operations.
- ** Performance Monitoring**: Track and analyze performance metrics to identify areas for improvement and implement necessary changes.

Qualifications:

- ** Education**: Bachelor’s degree in business administration, management, or a related field preferred.
- ** Experience**: Minimum of 3-5 years of experience in operations management, preferably in the appliance repair or service industry.
- ** Skills**: Strong leadership and team management skills, excellent organizational and problem-solving abilities, and outstanding customer service skills.
- ** Technical Proficiency**: Comfortable using office software and tools, including scheduling and CRM systems.
- ** Communication**: Excellent verbal and written communication skills.
- ** Attention to Detail**: Strong attention to detail and commitment to quality and efficiency.

**Benefits**:

- ** Compensation**: Competitive salary ranging from $55,000 to $70,000 per year, based on experience, plus performance-based bonuses.
- ** Work-Life Balance**: No nights or weekends, ensuring a solid work-life balance.
- ** Paid Training**: Access to Mr. Appliance Academy for ongoing training and career development.
- ** Paid Time Off**: 15 days of PTO per year.
- ** Professional Growth**: Opportunities for professional development and career advancement.
- ** Team Environment**: Enjoy working in a supportive and fun team culture.

How to Apply: