Sales & Service Representative
5 days ago
MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.
- Job Purpose:
Responsible for delivering responsive and committed support to customers; accountable for safe and effective branch operations aligned with MRC Global strategy for gross margin growth, and financial/operational performance.
**Responsibilities**:
Individual must be able to perform the essential duties with or without reasonable accommodation.- Respond to incoming customer inquiries, develop accounts, and generate quotes using MRC Global database;-
- Maximize gross margin sales through careful analysis during the quote process;-
- Identify and act on opportunities to increase market share by growing sales;-
- Provide product prices, delivery specifications and payment terms and by offering substitute products where appropriate;-
- Assist outside sales and/or branch management in processing priority transactions;-
- Work to understand customers’ business and determine customers’ requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales;-
- Enter and maintain purchase orders, customer orders, procurement match and trade discounts as needed;-
- Work with internal MRC Global departments to set up and maintain accurate customer files (profiles);-
- Maintain and approve quality standards;-
- Establish and maintains customer relationships, communicates with customers and co-workers to provide technical information;-
- Participate in meetings, and training opportunities to enhance and maintain personal and product knowledge;-
- Monitor expected ship dates to ensure timely delivery and expedite as needed;-
- Provide prompt responses to internal and external customer, vendor and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material);-
- Perform other duties as required;-
- Take reasonable care for the safety and health of yourself and others; report workplace hazards, injuries, or illness immediately;Qualifications:
Any combination of requirements, which provide knowledge and abilities necessary to perform essential duties and responsibilities, will be considered.- High School Diploma or General Education Degree (GED) and additional post-secondary training or education;-
- Any combination of two or more years in customer service, inside sales and/or warehouse services in a position with increasing; responsibility, to include demonstrated leadership/supervisory experience;Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others;-
- Ability to effectively present information in one-on-one and small group situations;-
- Willingness and ability to be on call as needed to provide 24-hour service to customers;-
- Willingness and ability to travel within and outside branch service area, with occasional overnight stays;-
- Valid Driver’s license with the ability to meet the MRC Global vehicle policy.Additional Qualifications:
Must have the ability to provide documentation verifying legal work status;-
- Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries;-
- Ability to understand and comply with MRC guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines.Working Conditions:
For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions.
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status._
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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