Customer Service Representative

4 weeks ago


La Porte, United States VPS Testing & Inspection Full time

**Job Context**

The Customer Service department of VPS helps customers with questions, complaints and gives information about our products and services. Customer service representatives are on occasion portraying being in a sales role. They support Sales Managers, customers, and regional staff on all inquiries and administrative aspects in a timely manner.

**Position reports to**: Customer Service Manager

**Job Objectives/Responsibilities**
- Create customer and contract accounts in system and upload relevant documentation according to the customer and contract records retention requirements.
- Actively utilize sales & marketing and production tools (e.g. Qlikview/STS/VMS) to assist in the contract management of customer accounts.
- Data maintenance of customer and contract information in system checked for accuracy.
- Assist VPS Central Credit and Collections with regional customer account reconciliation issues.
- Assist sales team with the preparation of agreements when requested.
- Consult with Sales Account Manager when necessary.
- Provide Sales Manager with monthly list of contract renewals that need attention.
- Interact directly with Customers on new vessels added, Ship Information Form (SIF), report distribution lists.
- Initiate tracking of missing samples and inquires and respond to customers requesting updates on testing status.
- Create proforma invoices when necessary.
- Acknowledge same day response to customers, as well as questions about Customer Portal and Bunker Master
- Manage Rebate Programs
- Serve as deputy for Customer Service Manager as required.
- Perform the duties of the Logistics and/or Operations Coordinator as needed.
- All other duties as assigned.

**Education**

High School Diploma or GED

Bachelor’s degree/Undergraduate in respective domain a plus but not necessary

**Knowledge and experience**

3-5 years of Customer Service experience

Proficient in Microsoft Office Applications (Word, Excel, Outlook) **A MUST**
- Knowledge of Maritime industry a plus but not necessary

Pay: From $18.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 3 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Work Location: In person



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