Desktop Support Eng Ii
3 weeks ago
**ESSENTIAL FUNCTIONS**
- Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively.
- Architect wireless and network solutions
- Create printer mappings for clinical systems.
- Escalate errors to hardware and software manufacturers as necessary.
- Manage user errors and requests through the IT/Facilities help desk ticketing system.
- Document daily tasks and create user documentation as needed.
- Track company assets through inventory database timely and accurately.
- Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely.
- Maintain a high level of customer satisfaction.
- Maintain confidentiality.
**EDUCATION**
- High school diploma/GED or equivalent working knowledge preferred.
**EXPERIENCE**
- 2 - 4 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems.
- Must have at least intermediate skills with Microsoft Office Professional Suite.
- Healthcare IT Experience is preferred.
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