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Medical Support Assistant

1 month ago

Chicago, United States US Veterans Health Administration Full time

**Duties**:
The Referral Coordination Team (RCT) Advanced MSA plays an essential role in shaping the patients experience and is vital to providing timely access to health care.
Duties include, but are not limited to:

- Coordinates with the patient care team to review clinic appointment availability.
- Schedules new and established patient appointments.
- Tracks and facilitates completion of encounters and consults.
- Participates in team huddles and team meetings to manage and plan patient care.
- Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- Works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record.
- Participates and provides input in problem solving on operational issues or procedures in team meetings.
- Performs administrative follow up actions
- Participates in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
- Evaluates patient information and clinic schedule lists to determine whether patient is vested.
- Gathers information and collects/compiles data to meet the needs of the service.
- Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and brings to the attention of the providers.
- Adheres to timeliness standards for processing consults.
- Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
- Schedule appointments accurately and in a timely manner. All appointments will be made with the patient's input by phone or through secure messaging.
- Daily review of active/pending consults for all RCI Team's assigned categories of care for accuracy and disposition.
- Prepares written correspondence to notify patients of contact attempts, disposition of consults and appointment details.
- Verifying and updating demographics and insurance information (ICB).
- Adaptability to the use of new processes.
- Processes incoming secured messaging through MyHealthVet, Message Manager, and ACD line communications
- Utilizes the medical record to enter information and research the needs of the patient as appropriate.
- Manages patient systems to verify and validate accuracy and resolve concerns.
- Provides excellent customer service and assists in providing front line resolution when applicable.
- Manages patient systems to verify and validate accuracy and resolve issues.
- Evaluates patient information and clinic schedules to determine whether the patient requires an immediate appointment.
- Informs team members about shared patients including those who receive their care at multiple VA centers or those who receive care in the community.

**Work Schedule**: Monday
- Friday 8:00AM-4:30PM.
**Telework**: Available upon supervisor approval after no less than 90 days of employment with competencies successfully completed. Telework rotation schedule will be discussed at interview. 3+ days per pay period.
**Functional Statement #**: 000000
**Relocation/Recruitment Incentives**: Not Authorized
**Permanent Change of Station (PCS)**:Not Authorized
**Fi**nancial Disclosure Report**: Not required

**Requirements**:
**Conditions of Employment**:

- Selective Service Registration is required for males born after 12/31/1959.
- Must be proficient in written and spoken English.
- You may be required to serve a probationary period.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online onboarding process.
- Must pass pre-employment physical examination.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

**Qualifications**:

- To qualify for this position, facility applicants must meet all requirements within 30 days of the closing date of this announcement.
- **Basic Requirements**:The following are the basic requirements and amounts of experience and/or education required to qualify for this position. Creditable experience is defined as, experience that demonstrates the knowledge, skills, and abilities (KSA's) associated with current Medical Support Assistant responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a Medical Support Assistant.
- **CITIZENSHIP**: Must be a United States Citizen.
- **ENGLISH**: Must be proficient in basic written and spoken English.
- **EDUCATION/EXPERIENCE**:Must possess six (6) months experience of clerical, office, customer service or other administrative wo

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