Family Housing Hub Manager

3 weeks ago

Phoenix, United States UMOM New Day Centers Full time

**Position Description**

**Job Title**:Family Housing Hub Manager**

**Supervisor**:Director of Coordinated Entry and Engagement

**Classification**:Exempt

**Hiring Salary Range**:$52,000-$57,000

**About UMOM New Day Centers**: Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing homelessness. Our mission is to restore hope, rebuild lives, and end homelessness. With an annual operating budget of $22 million dollars, UMOM provides shelter, supportive services, and housing programs to families and single women experiencing homelessness in Maricopa County. UMOM serves over 15,000 unique individuals across all our services annually, including families receiving support at the Family Housing Hub.

**Position Description**:We are seeking a professional, passionate, and motivated individual to join the UMOM team as the Family Housing Hub (FHH) Manager. The Family Housing Hub is Maricopa County's Coordinated Entry System for families with dependent children experiencing homelessness. The FHH Manager is responsible for managing daily operations, administrative functions, and client services of the Family Coordinated Entry System and its coalition of providers. This position is responsible for ensuring quality and effectiveness of services provided and maintaining coordinated entry functions and communication. This position will work in close collaboration with the Director of Coordinated Entry and Engagement and with our community partners to align the direction of the program with the community's strategic plan for coordinated entry and long-term vision to end homelessness. This position is responsible for the direct supervision of the FHH Coordinator and Specialist positions.

**Essential Duties and Responsibilities**:
Program Management
- In collaboration with the Director, provides high-level program leadership, ensuring that the Family Housing Hub provides quality, consistent, and effective services.
- Provides clear and consistent communication of program details and client navigation information to program participants and external partners.
- Supervises & develops staff; including hiring, training, direction of work, appraisal of quality and effectiveness, delivery of feedback and coaching, and disciplinary action, if required, for the FHH team.

Operations and Partnership Management
- Oversees the day-to-day operations of UMOM's Family Housing Hub and family coordinated entry system, including information management, process development, diversion budget oversight, and communications.
- Manages Service Priority Lists for regional housing and shelter resources. Maintains and improves systems to ensure lists are accurate and complete and referrals are appropriate and timely upon partner request.
- Establishes and maintains relationships with FHH partner programs to maintain accurate eligibility information and ensure FHH adds value to partner programs and coordination of care.
- Onboards, trains and supports new partner staff.
- Maintains FHH compliance with community policies and procedures and coordinates monitoring of the coordinated entry system.
- Assures that information collected from clients is complete, accurate, on-time and secure in accordance with data quality standards required to maintain effective operations and services.
- Implements, and maintains policies, processes, and training related to the family coordinated entry process.

Data-Driven & Outcomes-Oriented Approach to Impact
- Promotes an information-driven and outcomes-focused culture.
- Assists the Director, with UMOM's and the community's leadership in establishing, overseeing, and tracking quality indicators for the services provided. Programs should consistently demonstrate effectiveness and efficiency.
- Focuses on achieving agency outcomes of diversion from the homeless system, positive participant experience, data quality, and program efficiency.
- Utilizes all available information in the decision-making process. Provide reports, summaries, and documentation as needed.

**Qu**a**l**i**fi**ca**t**i**o**n** and Competency Requirements**:
Experience and Education
- Bachelor's degree required, ideally in a related field. Master's degree preferred
- Minimum five years of professional experience, with at least three years of experience in relevant roles (e.g. social services, homeless services, non-profits, workforce development, operations management, and/or community-based positions)
- Minimum two years of supervisory experience
- Knowledge of non-profit/social sector; experience working with underserved or disadvantaged populations preferred
- Knowledge of programming related to homeless services and trauma-informed services preferred

Computer skills

Compliance
- Valid Level One Fingerprint Clearance Card or the ability to obtain one
- Valid AZ driver's license and a driving record that falls within UMOM's policy
- 50/100 level of car insurance coverage (mileage reimbursement available)

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