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Patient Services Administrative Assistant
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Medical Front Desk Receptionist
4 months ago
About Us
The Vascular Care Group is a rapidly expanding innovative outpatient practice offering life-changing care for vascular patients. With Board Certified physicians, world class facility, and strategic partnerships with local hospitals and networks, we offer a new, convenient model to treat vascular disease.
The practice offers medical, dental vision benefits, including a company match with our 401K.
***Overview
This is a full time role at 40 hours a week and will report to the Office Manager.
**Responsibilities**:
- Assist patients and referring providers both in office and on the phone and direct patient concerns or questions to the appropriate party
- Verify patient eligibility and insurance prior to appointment
- Obtain referrals or insurance authorizations prior to patient appointment
- Maintains patient accounts by recording and updating personal and financial information required for proper insurance billing
- Maintain organized office filing system and retrieve patient records
- Greet patients upon arrival, assist with patient check-ins, and obtain insurance information and other necessary data
- Provide patient with intake and new patient forms
- Provide patients with support and guidance as needed
- Provide coverage until practice is closed for the day or last patient has left if after closing hours
- Managing flow of patient appointments in conjunction with clinical staff
- Managing patient expectations during delays
- Protects patients' rights by maintaining medical, personal, financial confidentiality
- Ensure compliance with all HIPAA regulations
- Collect co-pays and co-insurance and past due balances at time of service whenever possible; set up payment plans as needed
- Schedule initial and follow-up appointments for physician, clinician and ultrasound labs
- Complete ad hoc projects as requested
**Requirements**:
- Minimum of High School diploma, Associates' or Bachelor's degree preferred
- 1+ years of administrative support required, experience in a medical setting preferred
- Knowledge with multi-line phone systems
- Must be able to maintain a professional demeanor in a fast-paced environment
- Excellent communication skills, both verbal and written
- Previous experience with Microsoft Office suite preferred
- Willing to be available for local and/or regional assignments as needed
- Knowledge of HIPAA, Medicare and commercial insurance preferred
- Ability to perform multiple tasks in a busy medical setting
