Service Technician

3 weeks ago

Northbrook, United States genesisONE Full time

genesisONE is a bold nationwide managed print services leader that meets and exceeds our customers’ rapidly evolving needs.
As the result of our evolution from Genesis Technologies, we emerged with a new name: genesisONE. Together we are ONE and a
one-of-a-kind managed print services expert meeting the needs of a new hybrid workforce, positioning ourselves and our
customers for growth and success. genesisONE is seeking a Field Service Technician to join our Service Team, based out of our

**POSITION OVERVIEW**

The Field Service Technician’s primary role is to support the fleets of printers, copiers, and MFPs within our customer base while
ensuring company policies and procedures are being followed as outlined by the Management Team. This position is responsible
for providing onsite repairs of copiers, printers, and MFPs and making sure all pertinent data is entered in the closing notes of
each service call. This position is also responsible for providing clear and timely communication to our customers regarding ETAs
and other important updates related to their service calls.

**IN THIS ROLE YOU’LL:
- Travel throughout a local, designated territory to provide onsite maintenance and repair of copiers, printers, fax

machines, and multifunction devices
- Use a company laptop computer and a company cell phone to record work order details in our automated service
- dispatch system- Maintain a parts inventory
- Make a difference in your local community by helping small and medium-sized businesses stay productive

**YOU WILL WORK HARD, YOU WILL HAVE FUN, AND YOU WILL ENJOY:
- Regular business working hours from Monday through Friday, 40 hours per week
- Ongoing training and job-related certifications based on our authorized product lines, which include: HP, Canon, Xerox,
- and Kyocera copiers, MFPs, and printers, as well as Zebra label printers- A complete benefits package (paid time off, medical, dental, and life insurance, AD&D, short-and-long-term disability
- insurance, flex spending, and 401(k) with a company match)- A great work environment with a team of people who enjoy working together

**TO BE SUCCESSFUL IN THIS ROLE, THE KEY QUALIFICATIONS ARE:
- 2+ years of successful experience repairing digital copiers and laser printers - experience with and certifications from

HP, Canon, Xerox, Kyocera, and/or Zebra devices are considered a plus
- Strong interpersonal communication skills, both verbal and written
- Proven ability to troubleshoot various service issues
- Valid driver’s license and a clean driving record
- High school diploma
- Ability to lift and/or move printers, MFPs, and copiers that may weigh as much as 100 pounds

Our investment doesn’t stop with the customer; it carries over to our employees. We seek a long-term relationship to grow your
career. That’s why genesisONE has won the “Chicago’s Best and Brightest Companies to Work For®” award and the “Nation’s Best
and Brightest Companies to Work For®” award for the past several years in a row

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