IT Technician

Job Title
IT Technician

Location
Northbrook, IL, USA

Additional Location(s)

Employee Type
Employee

Working Hours Per Week
40

Job Description

It's Just Better Here. Graham Healthcare Group is hiring for an IT Technician to join our dynamic team. This position will provide escalation support and maintenance for client IT services on tablets, computers, mobile devices, printers and any other end-user hardware and software. This position will also execute client device installation, repairs, and upgrades to ensure optimal performance.

IT Technician Job Responsibilities:

• Assist in developing long-term strategies and support capacity planning to meet future client IT needs
• Identify and capture user requirements
• Conduct research on, evaluate, and recommend client devices, software, and related products for purchase
• Install, upgrade, configure, maintain, and troubleshoot end-user hardware and software to ensure required desktop service levels
• Ensure accurate tracking of hardware through Asset Management procedures
• Perform onsite and remote analysis, diagnosis, and resolution of complex PC, tablet, and mobile device problems for end-users, recommending and implementing corrective solutions, as needed.
• Provide escalated level 2 Service Desk support for end-user software issues.
• Support Problem Management activities within technical area of expertise
• Support accurate Incident and Request Management information capture, prioritization, and ensure completion within SLA timeframes
• Support new-hire orientation and onboarding requirements
• Collaborate with system and network administrators to ensure efficient operation of the company's client services environment
• If necessary, liaise with third-party support and equipment vendors
• Adhere to all IT Service Management policies and process areas (Incident, Problem, Request, Change, Knowledge, and Asset Management)
• Contribute to continual service improvement in all aspects of IT support function

Education and/or Experience

• Associate degree in IT required, Bachelor's preferred
• Prior help desk experience
• Initiative to learn and understand process/workflow
• Excellent troubleshooting skills, phone skills and customer service skills

About Graham Healthcare Group:

As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum.

Join Graham Healthcare Group and enjoy the following benefits:

• Competitive Pay: With opportunity for advancement
• Health and Welfare Benefits: Various medical, dental, and vision insurance options for you and your family to choose from.
• Supplemental Benefits: Company paid life insurance and disability benefits. Also, pre-tax FSA and HSA plans are offered.
• Generous PTO Packages: 15 days PTO that grows with your tenure, 6 paid holidays, 1 personal day.
• Retirement: Save for your future with our company offered 401k plan and pension.
• Company-Paid Education Programs: Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.

Benefits may vary based on your employment status.

NOTICE:

• Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
• By supplying your phone number, you agree to receive communication via phone or text.
• By submitting your application, you are confirming that you are legally authorized to work in the United States.

Graham Healthcare Group is an Equal Opportunity Employer

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