Sales Channel Representative, Customer Support

4 weeks ago

Northridge, United States Medtronic Full time

**Careers that Change Lives
**In this exciting role as a Sales Channel Representative, you will have responsibilities as a point contact for our distributor partners, wholesalers, HCPs, and other customers using our products. Process orders, returns, rebates, credits/debits. Research and resolve any and all inquiries, providing excellent customer service at all times. Drive automation, process improvements, and workflow efficiencies to streamline operations.

The Diabetes Group is working with the global community to change the way people manage diabetes. Together, we will transform diabetes care by expanding access, integrating care, and improving outcomes; so people with diabetes can enjoy greater freedom and better health.

We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.

**A Day in the Life**
Responsibilities may include the following and other duties may be assigned.
- Daily activities include interaction with all levels of external distributor customers, supply chain, and exposure to sensitive information requiring considerable use of tact, diplomacy, discretion and judgment.
- Accurately and efficiently process, document, and record in operating systems customer orders, returns, rebates, credits/debits, etc., meeting or exceeding key performance indicators measuring productivity as defined by management
- Provide order processing support for dealer partners, wholesalers, HCPs, and other customers, researching and resolving any and all inquiries, providing excellent customer service at all times.
- Manage backorders, inventory, and special pricing through collaboration with supply chain and distributor channel leadership.
- Provide reports to distributor channel leadership, distributor partners, and internal groups as needed.
- Assist sales administration team to balance overall workload for the department
- Participate and coordinate in various projects to improve external and internal sales processes and functions.

**Must Have: Minimum Requirements
- High school diploma or GED equivalent
- Minimum of 4 years of relevant experience

**Nice to Have**
- Bachelor’s degree
- Experience in medical device industry
- Experience using computer systems for reviewing customer purchases, tracking orders, scheduling, or inventory
- Experience using SAP
- Demonstrated ability to effectively communicate with customers to resolve issues and answer questions according to department protocols and requirements
- Demonstrated ability to communicate effectively through written documents, and in situations requiring negotiations
- Demonstrated ability to research and analyze problems and develop solutions
- Ability to exercise independent judgment. Demonstrated ability to manage multiple priorities simultaneously, work in a fast-paced environment and accomplish results through influence

**About Medtronic
**Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager, recruiter or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here.

This position is eligible for a short-term incentive plan. Learn more about Medtronic Incentive Plan (MIP) here.

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