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Automation Specialist

4 months ago


Houston, United States Marketron Full time

Marketron is seeking an experienced Automation Specialist to join the Product Specialist team. This team includes individuals who concentrate on providing onboarding, second-level support and voice-of-the-customer representation to a narrow set of products that are unique aspects of Marketron’s core traffic and billing software.

The Automation Specialist supports customers and company needs around log import and export capabilities between Marketron’s traffic solutions and the many automation systems our customers use.

**Qualifications and Competencies**:

- 5+ years of experience in the broadcast industry or similar experience with broadcast software implementation or support
- Knowledge of radio operations, clocks, formatting and traffic merge
- Hands-on broadcast automation experience with importing and exporting commercial logs and electronic reconciliation
- Knowledge of copy/continuity and production and how these functions interface with the automaton process and system
- Technical acumen and familiarity with basic network mapping, database understanding, and experience analyzing text-based files with an editor
- Experience working with both PC and Mac operating systems preferred
- Experience and comfort working with customers and colleagues in a virtual meeting environment
- Exceptional interpersonal skills
- Outstanding project management and organization skills
- Skilled in the use of at least one broadcast traffic and billing system; experience with Marketron Traffic preferred
- Exceptional listening, presentation and training skills
- Able to prioritize and meet deadlines, ensuring an excellent customer experience
- Works well individually and in a team environment
- Can balance competing tasks in a rapidly changing environment
- Willing to take ownership of a project’s success

**Essential Duties (including but not limited to the following)**:

- Learn all of Marketron’s traffic and billing systems and the mechanisms each uses to integrate with customer automation systems, which you will receive training on to achieve.
- Jump into cases escalated from the Support department, using your expertise to troubleshoot automation integration issues created by changes in the customer’s environment.
- Collaborate with the Product Management and Development teams if an issue is unsolvable with current system capabilities; document the challenges and develop a solution.
- Work closely with the Traffic Implementation team to identify the best integration solution for the customer’s specific automation system, and set up and test integrations for customers in the process of a traffic migration.
- Own projects surrounding modernizing existing customer integrations, including planning, scheduling, customer training and project reporting.
- Develop relationships with key automation system vendors to assist customers when vendor intervention is required for problem resolution.
- Build an understanding of customer needs so you can serve as the voice of the customer and represent their interests as Marketron continues to develop and iterate on software that impacts the automation integration experience for our customers.
- Streamline, document and make all aspects of the job repeatable, and ensure your backups are ready to jump in when you’re unavailable.
- Train others in the organization on changes to automation integration functions in our software.
- Ensure the Implementation and Support teams are trained to handle level-1 issues.
- Document new issue resolution, and continuously evaluate the existing knowledge base to ensure it is accurate, clear, concise and practical for self-support.
- Be meticulous about recording project work and maintaining records in Marketron’s CRM system.

**Working at Marketron: What to Expect**

Marketron offers a working environment that is supportive and inclusive. You’ll have the tools and interactions with team members to thrive in your role.

Benefits and perks include:

- Unlimited PTO
- Medical, dental and vision insurance
- Employee assistance program
- Mentorship programs
- 401K matching
- Generous paid maternity and paternity leave
- Company paid life, AD&D and disability insurance

**About Marketron**

Marketron empowers innovators in the broadcast and media industry to strengthen their market leadership by delivering more scalable, predictable and reliable revenue. With Marketron’s products and services, users can successfully propose, price and execute multimedia advertising campaigns across all revenue streams, including radio, O&O and digital media. With 50 years of industry leadership, Marketron serves more than 7,000 media organizations globally and manages $7 billion in annual U.S. advertising revenue representing more than 1.5 million advertisers. Marketron is owned by Diversis Capital.

**Marketron is an equal opportunity employer**. We use E-Verify to verify employment eligibility.