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Case Manager I
3 months ago
Lutheran Social Services of the Southwest is a non-profit organization with Corporate Offices in Phoenix and Tucson and additional offices throughout Arizona.
Lutheran Social Services of the Southwest administers programs and services to help build collaborative Community Partnerships and strengthen individuals, families, and communities.
Working for our organization is a positive, challenging and rewarding experience with opportunities for personal and professional development.
**Exempt**:Non-exempt
**Base Wage**:$20.00 per hour
**Reports to**:Resettlement Supervisor
**Department**:Refugee and Immigration Services
**Program**:Refugee and Immigration Services
**Location**:Tucson, AZ
**Position Type**:Regular
**Date Reviewed**:February 2023
**General Description**
In concert with the Resettlement Supervisor, Intensive Case Management team and Employment Team, the Case Manager I (with Spanish Language capability) will provide direct core services and case management services to enhance a positive resettlement and employment experience of assigned cases. The Case Manager I facilitate the self-sufficiency and independence of refugee families, coordinates services and community support to address the needs of refugees which may be affected by medical conditions or mental health concerns that impact their ability to function independently. Examples of caseloads may include, at a minimum: refugees with special needs; youth and young adults without parents or permanent guardians who have spent an unusually long period under refugee camp conditions; single-headed households; unusually large families (8 or more members); women-at-risk; elderly refugees who lack an adequate family support system; refugees experiencing social or psychological conditions, including emotional trauma resulting from war, torture, Domestic Violence(DV) and/or Gender Based Violence (GBV); lesbian, gay, bisexual, and transgender (LGBT) refugees; refugees who have a history of suicide risk factors, or other populations with physical disabilities or medical conditions (including HIV) that are identified as requiring extended case management; other category of vulnerability, as per actual needs. The job requires sensitivity to the program population's cultural and socioeconomic characteristics.
**Essential Duties and Responsibilities include the following**:
**WEIGHT**
**DESCRIPTION**
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- 1. Conduct all activities with a commitment to the organization's mission and strategic plan; focus efforts to inspire a client-centered approach to quality service delivery and operational excellence; uphold all policies and procedures.
- 2. Demonstrates understanding and knowledge of refugee contractual services for the successful resettlement of refugee families. This includes knowledge of the Cooperative Agreement and all contracts. Provide direct case management and support to target population which requires assistance entering or navigating State and local systems. Work with clients to increase their ability to navigate these systems independently.
- 3. Develop a comprehensive Self Sufficiency Plan with all refugee clients detailing the strategies and timeframe to achieve stability and independence in America to assist clients in meeting self-sufficiency goals and to remove any barriers.
- 4. Identify needs and make appropriate referrals (internal and external), based on vulnerability (ex. addressing housing, community linkages, physical health, mental health, language, finances, employment, family wellness or personal security.
- 5. In conjunction with the Employment Specialist, provide one-on-one guidance and information, in regard to financial responsibilities, budgeting, and short/long term planning.
- 6. Collaborate with Intensive Case Management, Employment Team, other divisions as necessary, volunteers and key stakeholders in the local community to ensure that refugees are offered all core services in a timely manner.
- 7. Maintain working knowledge of Reception and Placement services, Matching Grant and Preferred Communities (PC), Intensive Case Management Standard Operating Procedures (SOP's) and Office of Refugee Resettlement (ORR) PC Program Guidelines and State Refugee Resettlement Program (RRP) contracts. Demonstrates superior knowledge of client and service delivery systems.
- 20
- Provide all core services as defined by the cooperative agreement and other refugee service contracts.
- 1. These services include cultural and program orientation to newly arrived clients, including information regarding rights and responsibilities, as well as federal and local services available to clients. Advocate on behalf of refugees and refugee serving Resettlement Agency.
- 2. Offering interpretation and translation services to refugee clients, as well as transportation to appointments as required.- 4. Ensure that all required core services are implemented by the timeframes required in the Cooperative Agreement.
- 5. Provide extended case
