Current jobs related to Director of Contact Center Operations, Medical - San Francisco - EVERSANA
-
Medical Director
2 weeks ago
San Bernardino, California, United States Innovage Full timeAbout the RoleWe are seeking a highly skilled and experienced Medical Director to lead our Center Operations team at InnovAge PACE. As a key member of our leadership team, you will be responsible for overseeing the day-to-day medical operations at our center(s) and providing supervision to physicians and adult nurse practitioners.Key ResponsibilitiesMedical...
-
Center Operations Director
2 weeks ago
San Diego, California, United States Concentra Career Choice Full timeJob OverviewConcentra Career Choice is seeking a seasoned professional to fill the role of Center Operations Director. This position offers a unique opportunity to make a meaningful impact in the healthcare industry.Key Responsibilities:Lead the center's operations team to ensure seamless delivery of healthcare services.Collaborate with the leadership team...
-
Chief Medical Center Finance Director
2 weeks ago
San Francisco, California, United States Kaiser Permanente Full timeJob Title:Director of Financial Services and OperationsCompany:Kaiser PermanenteJob Summary:The Director of Financial Services and Operations will lead all financial functions and processes at a Medical Center, including budgeting, monthly reporting, physician payroll, financial and operational analytic support, referrals processing, and maintenance of...
-
Medical Director, Primary Care Health Center
1 week ago
San Francisco, California, United States San Francisco Department of Public Health Full timeJob SummaryWe are seeking a highly skilled and experienced Medical Director to lead our Primary Care Health Center team. As a key member of our organization, you will be responsible for providing exceptional patient care, guiding quality improvement initiatives, and supporting the career development of our clinical and operational managers.Key...
-
Medical Director, Primary Care Health Center
1 week ago
San Francisco, California, United States San Francisco Department of Public Health Full timeJob SummaryWe are seeking a highly skilled and experienced Medical Director to lead our Primary Care Health Center team. As a key member of our organization, you will be responsible for providing exceptional patient care, guiding quality improvement initiatives, and supporting the career development of our clinical and operational managers.Key...
-
Center Medical Director
1 week ago
San Antonio, Texas, United States CSL Plasma Full timeJob SummaryAs a Center Medical Director at CSL Plasma, you will play a critical role in driving operational excellence and improving process efficiencies across our plasma centers. This position requires a strong understanding of medical operations and a passion for process improvement.Key ResponsibilitiesDevelop and implement operational initiatives to...
-
Center Operations Director
3 days ago
San Carlos, California, United States Concentra Full timeOverviewConcentra is seeking a highly skilled and experienced Center Operations Director to join our team. As a key member of our patient care team, you will play a vital role in delivering exceptional care to our patients and ensuring the smooth operation of our medical facilities.ResponsibilitiesLead and manage center support staff to ensure optimal...
-
Center Operations Director
4 days ago
San Diego, California, United States Concentra Full timeCenter Operations Director OpportunityConcentra is seeking a professional with an entrepreneurial spirit and a focus on operational excellence to join our team as a Center Operations Director. This role is a key position in our organization, responsible for delivering exceptional customer service and ensuring the highest quality of healthcare...
-
Director of Clinical Operations
4 weeks ago
San Francisco, United States Mission Neighborhood Health Center Full time $108,400 - $119,700Job DescriptionJob DescriptionMission Neighborhood Health Center (MNHC) is on a transformative journey to expand and enhance the services we provide to the vibrant and diverse communities of San Francisco. With a rich history rooted in the heart of the Mission and Excelsior Districts, MNHC has been a cornerstone of compassionate and culturally-competent care...
-
Director of Clinical Operations
2 months ago
San Francisco, United States Mission Neighborhood Health Center Full timeJob DescriptionJob DescriptionMission Neighborhood Health Center (MNHC) is on a transformative journey to expand and enhance the services we provide to the vibrant and diverse communities of San Francisco. With a rich history rooted in the heart of the Mission and Excelsior Districts, MNHC has been a cornerstone of compassionate and culturally-competent care...
-
Director of Clinical Operations
2 weeks ago
San Francisco, United States Mission Neighborhood Health Center Full timeJob DescriptionJob DescriptionMission Neighborhood Health Center (MNHC) is on a transformative journey to expand and enhance the services we provide to the vibrant and diverse communities of San Francisco. With a rich history rooted in the heart of the Mission and Excelsior Districts, MNHC has been a cornerstone of compassionate and culturally-competent care...
-
Child Psychiatrist
1 week ago
San Francisco, United States StoneCrest Center Full timeJob SummaryWe are seeking a highly skilled and experienced Child Psychiatrist to join our team as a Medical Director at StoneCrest Center. As a key member of our leadership team, you will be responsible for providing exceptional patient care, leading our clinical team, and driving business growth.Key ResponsibilitiesProvide high-quality patient care,...
-
Senior Manager, Contact Center Operations
4 days ago
San Diego, California, United States MedImpact Full timeJob Title: Senior Manager, Contact Center OperationsJob Summary:We are seeking a highly skilled Senior Manager, Contact Center Operations to lead our Contact Center team. The successful candidate will be responsible for managing the day-to-day operations of the Contact Center, ensuring exceptional customer service, and driving business growth.Key...
-
Center Operations Director
3 months ago
San Carlos, United States Concentra Full timeOverview Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion...
-
Center Operations Director
2 weeks ago
San Carlos, United States Concentra Full timeOverview Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion...
-
Center Director
2 weeks ago
San Francisco, United States Satellite Healthcare, Inc Full timeAbout the RoleWe are seeking a highly skilled and experienced Registered Nurse to join our team as a Center Manager. As a Center Manager, you will play a critical role in maintaining operational excellence and leading a high-performing team in a dialysis clinic setting.Key ResponsibilitiesCoordinate patient care and quality of treatments to ensure a high...
-
Medical Director
2 weeks ago
San Francisco, California, United States Stacy Medical Center Full timeJob SummaryStacey Medical Center is seeking a highly skilled Medical Director to lead our occupational medicine team. As a key member of our staff, you will be responsible for providing high-quality medical care to workers who have sustained injuries or illnesses on the job.ResponsibilitiesPractice occupational medicine and conduct patient...
-
Center Operations Director
2 months ago
San Carlos, United States Concentra Career Choice Full timeJob DescriptionJob DescriptionOverviewAre you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical...
-
Program Director
3 months ago
San Francisco, United States Mission Neighborhood Health Center Full timeJob DescriptionJob DescriptionThe Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless...
-
Medical Affairs Operations Director
3 days ago
San Francisco, California, United States AAPC Full timeJob Title: Associate Director/Director, Medical Affairs OperationsAt Nurix Therapeutics, Inc., we are seeking a highly skilled Associate Director/Director, Medical Affairs Operations to join our team. This role will play a critical part in managing systems implementation, project management, and execution of key projects across our pipeline and therapeutic...
Director of Contact Center Operations, Medical
4 months ago
**Company Description**
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
**Job Description** THE POSITION**:
Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence based, non-promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and payers. Medical Information also plays an important role in post-marketing handling of adverse events and product complaints. The Director of Contact Center Operations is a strategic leadership role responsible for overseeing and optimizing the performance of our contact center. This individual will play a critical role in ensuring efficient contact center operations, exceptional customer service, and continuous improvement. The Director will focus on three main areas: contact center workforce management, hiring/recruiting, and training/onboarding. Additionally, this role will provide oversight of our quality monitoring program in collaboration with our Quality team to ensure service excellence and customer satisfaction. Our global contact center teams operate both in-office and remotely, and this role will be responsible for ensuring seamless coordination and performance across all locations.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
**CONTACT CENTER WORKFORCE MANAGEMENT**
- Develop and implement strategies to efficiently manage contact center resources across global locations, including staffing levels, scheduling, and forecasting.
- Ensure contact center operations are in compliance with company and industry labor and telecommunication regulations and standards.
- Create and enforce contact center policies and procedures to optimize efficiency, customer service and quality.
- Provide direction and guidance to global workforce management team to assist with day to day management of the contact center staff.
- Monitor key performance indicators (KPIs) such as call center service level, average handle time, and agent adherence to optimize operational efficiency and service delivery across diverse time zones.
- Assist with evaluation and implementation of new contact center technology and solutions to maintain competitiveness in the industry.
- Collaborate with relevant stakeholders to identify and address operational challenges, drive process improvements, and enhance overall performance on a global scale.
**HIRING/RECRUITING EXCELLENCE**
- Lead the recruitment and selection process for contact center staff and supervisors across multiple geographical locations, ensuring the acquisition of top talent to meet business needs and customer satisfaction.
- Provide oversight and guidance to the medical information hiring/recruiting support global team to ensure successful and expedient recruitment and hiring process.
**TRAINING AND ONBOARDING OVERSIGHT**
- Design and provide oversight of delivery of comprehensive training programs for contact center staff across different regions and time zones, covering product knowledge, customer service skills, systems training, and other relevant topics.
- Implement effective onboarding procedures to facilitate smooth integration of new hires into the contact center environment, regardless of their location.
- Evaluate training effectiveness and continuously enhance training materials and methodologies to meet the needs of a global workforce and evolving business requirements.
- Provide ongoing coaching and development oppor
