Desktop Technician

2 weeks ago

Vienna, United States AAC Inc Full time

Additional responsibilities include, but are not limited to:

- Projects may include participation in forming or reviewing desktop/network plans, strategies, and analysis.
- Participates in and may lead efforts to evaluate, test and introduce new technology and approaches.
- Plans and executes tasks in conjunction with other system managers and Government staff.
- Reviews, maintains, and enforces approved procedures and quality standards.
- May be required to provide short term/temporary on-site support to other nearby offices.

Required Experience
- Requires a high school diploma/GED and a minimum of five years of IT experience, of which at least three years must be specialized in Desktop Support.
- Must be able to demonstrate experience with the installation, configuration, and use of a wide range of COTS desktop and network software, and COTS desktop hardware.
- ITSM ticketing system experience required, ServiceNow experience is preferred.
- Mac support experience is a plus.
- Must have a positive and patient customer service attitude.
- Demonstrated ability to effectively communicate orally and in writing.
- Experience supporting a nationwide mid to large Federal agency enterprise is a plus.
- A+ and MCP/MTA or MMDA certifications are required. ACSP certification is a plus.
- Must be able to obtain agency suitability clearance.

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