Desktop (Mac) Technician 24-004P

4 weeks ago

Vienna, United States AAC Full time
Job DescriptionJob Description

Provide day-to-day technical support for Mac system hardware, software, and peripherals. Provide deskside assistance in resolving end user technology issues. Perform installations, troubleshooting, repairs, upgrades, backups, and other maintenance tasks on Mac platforms. Experience working with Apple systems including the MacBook series, iMac series, iPad, and iPhones in an enterprise environment. Support MS Office and other end user applications. Ensure workstation security compliance, patching, virus and malware removal, and data recovery from failed hard drives and corrupted files. Experience supporting remote access and remote desktop system management using Altiris/Symantec Endpoint Management. Recommend hardware and software

Requirements:

· Requires a high school diploma/GED and a minimum of six years of IT experience, of which at least three years must be specialized in troubleshooting, configuring, and administering Mac systems.

· Deep knowledge of Mac OS X, macOS, Mac iOS, Windows OS and MS Office is required.

· Strong troubleshooting and problem-solving skills are required.

· ITSM ticketing system experience required, ServiceNow experience is preferred.

· Mac support experience is a plus.

· Must have a positive and patient customer service attitude.

· Demonstrated ability to effectively communicate orally and in writing.

· Experience supporting a nationwide mid to large Federal agency enterprise is a plus.

· ACSP certification required.

· ACMT, A+, certifications are a plus.

· Must be able to obtain agency suitability clearance.

Company DescriptionAAC Inc. is a veteran owned company and was founded in 1983 in Vienna, VA. AAC Inc has 100 total employees at client sites across the U.S.. Since 1983, AAC has assisted our customers to transform and modernize their enterprise architecture, processes, applications, and infrastructure, with the focus on Cloud, Cyber, Enterprise IT, Systems Engineering and United Communication Services. Our mission remains to provide innovative and cost-effective technology-based solutions to meet our customer’s mission and business requirements. Our ability to deliver across the full scope of requirements, both operationally and strategically has set us apart from our competitors as we are able to balance risk against the right solutions.Company DescriptionAAC Inc. is a veteran owned company and was founded in 1983 in Vienna, VA. AAC Inc has 100 total employees at client sites across the U.S.. Since 1983, AAC has assisted our customers to transform and modernize their enterprise architecture, processes, applications, and infrastructure, with the focus on Cloud, Cyber, Enterprise IT, Systems Engineering and United Communication Services. Our mission remains to provide innovative and cost-effective technology-based solutions to meet our customer’s mission and business requirements. Our ability to deliver across the full scope of requirements, both operationally and strategically has set us apart from our competitors as we are able to balance risk against the right solutions.

  • Desktop (Mac) Technician 24-004p

    4 weeks ago

    Vienna, United States AAC Inc. Full time

    Required: - Requires a high school diploma/GED and a minimum of six years of IT experience, of which at least three years must be specialized in troubleshooting, configuring, and administering Mac systems. - Deep knowledge of Mac OS X, macOS, Mac iOS, Windows OS and MS Office is required. - Strong troubleshooting and problem-solving skills are required. -...

  • Desktop (Mac) Technician

    2 days ago

    Vienna, United States AAC Inc Full time

    Provide day-to-day technical support for Mac system hardware, software, and peripherals. Provide deskside assistance in resolving end user technology issues. Perform installations, troubleshooting, repairs, upgrades, backups, and other maintenance tasks on Mac platforms. Experience working with Apple systems including the MacBook series, iMac series, iPad,...

  • Desktop (Mac) Technician

    1 week ago

    Vienna, United States American Addiction Centers Full time

    Job Description Provide day-to-day technical support for Mac system hardware, software, and peripherals. Provide deskside assistance in resolving end user technology issues. Perform installations, troubleshooting, repairs, upgrades, backups, and other maintenance tasks on Mac platforms. Experience working with Apple systems including the MacBook series, iMac...

  • Desktop (Mac) Technician

    1 month ago

    Vienna, United States AAC Inc Full time

    Required Experience - Requires a high school diploma/GED and a minimum of six years of IT experience, of which at least three years must be specialized in troubleshooting, configuring, and administering Mac systems. - Deep knowledge of Mac OS X, macOS, Mac iOS, Windows OS and MS Office is required. - Strong troubleshooting and problem-solving skills are...

  • Desktop Technician

    1 month ago

    Vienna, United States AAC Inc Full time

    Additional responsibilities include, but are not limited to: - Projects may include participation in forming or reviewing desktop/network plans, strategies, and analysis. - Participates in and may lead efforts to evaluate, test and introduce new technology and approaches. - Plans and executes tasks in conjunction with other system managers and Government...

  • Desktop Technician 24-003P

    4 weeks ago

    Vienna, United States AAC Full time

    Job DescriptionJob DescriptionProvides Tier 2 desktop support services via telephone, deskside, chat, or remote contact. Services supported include hardware, operating systems (Windows and MacOS), storage devices, email, standard end user applications, printers, smart phones/mobile devices, and other standard end user managed tools, hardware, and...

  • Desktop Technician

    1 week ago

    Vienna, United States AAC Full time

    Provides Tier 2 desktop support services via telephone, deskside, chat, or remote contact. Services supported include hardware, operating systems (Windows and MacOS), storage devices, email, standard end user applications, printers, smart phones/mobile devices, and other standard end user managed tools, hardware, and peripherals. Provisions and de-provisions...

  • Desktop Software Engineer 24-008P

    4 weeks ago

    Vienna, United States AAC Full time

    Job DescriptionJob DescriptionResponsible for preparing, deploying, and managing enterprise desktop software, and managing group policies. Perform maintenance, repair, upgrades, and configuration of hardware, software, and operating systems in an inter-networked environment. Responsible for engineering, building, and creating processes to maintain PC builds....

  • Desktop Engineer

    2 days ago

    Vienna, United States AAC Inc Full time

    Responsible for preparing, deploying, and managing enterprise desktop software, and managing group policies. Perform maintenance, repair, upgrades, and configuration of hardware, software, and operating systems in an inter-networked environment. Responsible for engineering, building, and creating processes to maintain PC builds. Manage group policy objects,...

  • Desktop Engineer

    3 days ago

    Vienna, United States AAC Full time

    Responsible for preparing, deploying, and managing enterprise desktop software, and managing group policies. Perform maintenance, repair, upgrades, and configuration of hardware, software, and operating systems in an inter-networked environment. Responsible for engineering, building, and creating processes to maintain PC builds. Manage group policy objects,...

  • Central Operations

    4 weeks ago

    Vienna, United States McLean Bible Church Full time

    Job DescriptionJob DescriptionThe Production Support Technician is responsible for providing audio visual support to the MBC Staff and Volunteer Team(s) at all MBC Campuses and MBC integrated auxiliaries (i.e. Jill’s House). This support includes running audio, lighting, video, broadcast and ProPresenter, as well as, assisting with installation,...

  • Service Desk/NOC Specialist 24-005P

    4 weeks ago

    Vienna, United States AAC Full time

    Job DescriptionJob DescriptionProvide 24x7x365 phone, email and in-person customer support to users in the areas of email, standard Windows desktop applications and customized applications. Perform first-line support to determine service interruptions for desktop hardware, peripherals, and software applications. Monitor network and datacenter to ensure...

  • Service Desk/noc Specialist 24-005p

    4 weeks ago

    Vienna, United States AAC Inc. Full time

    **Service Desk/ NOC Specialist** **Required Skills**: - Requires a high school diploma/GED and a minimum of three years of IT experience, of which at least two years must be specialized in Service Center or Desktop Support. - ITSM ticketing system experience required, ServiceNow experience is preferred. - Experience in network and datacenter monitoring is...

  • Network Installation Technician Level II 24-006P

    4 weeks ago

    Vienna, United States AAC Full time

    Job DescriptionJob DescriptionOrganize and direct physical Layer 1 network site surveys and installations. Assess and document current network configurations and requirements. Design and optimize Layer 1 network topologies. Direct and lead preparation of engineering plans and installations. Develop installation schedule, mobilize the network installation...