Collection and Training Manager
1 month ago
**Company Overview**:
Halsted Financial Services is a leading collections agency committed to revolutionizing the accounts receivables sector with innovative solutions. Since our establishment in 2009, we have reshaped the collections narrative while delivering value to clients and providing top-tier service to consumers. Join our vibrant team at Halsted Financial Services and be part of a pioneering agency in the collections industry. We are dedicated to delivering exceptional service and solutions, and we're seeking a skilled Collections Manager to assemble and lead a team of 15-20 agents. If you possess a passion for team-building, a solid collections background, and thrive in a dynamic environment, we want to hear from you
**Position Overview**:
As a Collections and Training Manager, you will play a pivotal role in building and managing our US collections team. You will be responsible for developing and implementing strategies to optimize collections efforts, managing team performance, and ensuring compliance with industry regulations. This is a full-time, on-site position with a bonus structure based on performance.
**Responsibilities**:
- Build and lead a collections team from the ground up, aiming for a team size of 15-20 members.
- Manage and mentor team members, providing training, coaching and support to ensure their success.
- Develop and implement KPIs and metrics to track team performance and drive results.
- Monitor and improve collector performance from both a compliance and profitability standpoint.
- Handle various personality types within the team and foster a positive and collaborative work environment.
- Collaborate with senior management to determine strategic direction and goals for the US collections team.
- Conduct regular meetings and performance reviews to assess team performance and provide feedback.
**Requirements**:
- Prior management experience in collections or a related field is required.
- Demonstrated ability to build and manage high-performing teams.
- 5+ years of experience in collections and debt collections; 10+ years preferred.
- Strong communication and interpersonal skills.
- Ability to handle challenging situations with professionalism and tact.
- Fluency in Spanish is a plus.
- High School diploma or GED required.
- Background check is required.
- Proficiency in Microsoft Office Suite, particularly Excel and Word.
**Salary: $80,000 - $90,000 Base Salary plus performance based monthly Bonus**
Pay: $80,000.00 - $90,000.00 per year
**Benefits**:
- 401(k)
- Paid time off
Weekly day range:
- Monday to Friday
Work setting:
- Call center
Ability to Relocate:
- Skokie, IL 60077: Relocate before starting work (preferred)
Work Location: In person
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