Patient Service Representative

2 months ago


Carlsbad, United States Exagen Inc. Full time

Overview:
Exagen is a patient-focused and discovery-driven life sciences company dedicated to transforming the care continuum for patients suffering from debilitating and chronic autoimmune diseases. Our goal is to enable rheumatologists to improve care for patients through the differential diagnosis, prognosis, and monitoring of complex autoimmune and autoimmune-related diseases, including lupus and rheumatoid arthritis. By leveraging our proprietary Cell-Bound Complement Activation Products, or CB-CAPs, technology, we help get to the real cause of a patient’s symptoms and guide their journey to improved health.

**Responsibilities**:
**1. Customer Interaction**:

- Respond to customer inquiries regarding billing statements, charges, and payment processes.
- Address and resolve customer concerns, providing clear and concise information.
- Assist customers in understanding billing procedures and resolving discrepancies.

**2. Payment Processing**:

- Process customer payments, ensuring accuracy and compliance with billing policies.
- Collaborate with the billing team to reconcile and address payment-related issues.

**3. Documentation and Record-Keeping**:

- Maintain accurate and organized records of customer interactions, inquiries, and resolutions.
- Document billing-related information and updates in customer accounts.

**4. Communication and Coordination**:

- Collaborate with internal teams to resolve billing discrepancies and address customer concerns effectively.
- Communicate billing policies and procedures to customers in a clear and professional manner.

**5. Continuous Improvement**:

- Identify opportunities for process improvement in billing and customer service procedures.
- Provide feedback to enhance the overall efficiency of billing-related processes.

Qualifications:

- Minimum of 2 years’ experience in patient medical collections and call center experience desired
- Demonstrates good communication and organizational skills
- Demonstrates good organizational skills
- Familiarity with billing processes and industry-related best practices
- Works well with others in a spirit of teamwork and collaboration

Pay range: $22 - $25/hr



  • Carlsbad, United States Exagen Inc. Full time

    Overview: Exagen is a patient-focused and discovery-driven life sciences company dedicated to transforming the care continuum for patients suffering from debilitating and chronic autoimmune diseases. Our goal is to enable rheumatologists to improve care for patients through the differential diagnosis, prognosis, and monitoring of complex autoimmune and...


  • Carlsbad, United States Interdent Sa Full time

    ** Customer Service Representative** **Job Category****:** Operations **Requisition Number****:** CUSTO005222 Showing 1 location **Job Details** **Description** At Gentle Dental, our **Customer Service Representatives** **Duties & Responsibilities:** - Follow opening and closing dental front office procedures. - Greet visitors, handle incoming calls on a...


  • Carlsbad, United States Ionis Pharmaceuticals, Inc. Full time

    Headquartered in Carlsbad, California, and with offices in Boston, Massachusetts, and Dublin, Ireland, Ionis has been at work for more than three decades discovering medical breakthroughs that have redefined life for people with serious diseases. We are pioneers in RNA-targeted medicines, and our platform continues to revolutionize drug discovery and...


  • Carlsbad, United States VCA Animal Hospitals, Inc. Full time

    Why we love VCA CVS Carlsbad: Small hospital feel with big company support. Competitive compensation ($22-$24, hourly)Generous employee pet discounts Flexible Schedules. Great coastal community location close to the beach, food options, fitness cente Client Service, Representative, Service, Hospital, Animal Care, Retail, Client


  • Carlsbad, United States VCA Animal Hospitals, Inc. Full time

    Why we love VCA CVS Carlsbad: Small hospital feel with big company support. Competitive compensation ($22-$24, hourly)Generous employee pet discounts Flexible Schedules. Great coastal community location close to the beach, food options, fitness cente Client Service, Representative, Service, Hospital, Animal Care, Retail, Client


  • Carlsbad, United States ChampionX Full time

    ChampionX is hiring for immediate and future Technical Service Representatives located in Pecos, TX, Hobbs, Carlsbad or Artesia, New Mexico . If you are a service professional diligent in time management, we invite you to apply. This is your opportunity to join a large growing company offering competitive pay and benefits (hourly pay). You will be...


  • Carlsbad, United States ChampionX Full time

    ChampionX is hiring for immediate and future Technical Service Representatives located in Pecos, TX, Hobbs, Carlsbad or Artesia, New Mexico . If you are a service professional diligent in time management, we invite you to apply. This is your opportunity to join a large growing company offering competitive pay and benefits (hourly pay). You will be...


  • Carlsbad, United States Waterworks Aquatics Full time

    **We’re hiring PART-TIME/FULL-TIME CUSTOMER SERVICE REPRESENTATIVES!** Are you an empathetic person who has a passion for helping others? Are you an enthusiastic ‘people-person’? Are you a confident and adaptable person who can close the deal? You’re in luck! We are looking for exceptional customer service representatives that can register new...


  • Carlsbad, United States Callaway Golf Full time

    ** Customer Service Representative** **Job Category****:** Customer Support/Service **Requisition Number****:** CUSTO02954 Showing 1 location **Job Details** **Description** Callaway Golf Company is a leader in total performance, premium golf equipment while also being a great place to work! We are passionate and push the limits of innovation. We dare to be...


  • Carlsbad, United States Callaway Golf Full time

    ** Customer Service Representative** **Job Category****:** Customer Support/Service **Requisition Number****:** CUSTO02954 Showing 1 location **Job Details** **Description** Callaway Golf Company is a leader in total performance, premium golf equipment while also being a great place to work! We are passionate and push the limits of innovation. We dare to be...


  • Carlsbad, United States Waterworks Aquatics Full time

    Job DescriptionJob DescriptionWere hiring PART-TIME/FULL-TIME CUSTOMER SERVICE REPRESENTATIVES!Are you an empathetic person who has a passion for helping others? Are you an enthusiastic people-person? Are you a confident and adaptable person who can close the deal? Youre in luck! We are looking for exceptional customer service representatives that can...


  • Carlsbad, United States Waterworks Aquatics Full time

    Job DescriptionJob DescriptionWere hiring PART-TIME/FULL-TIME CUSTOMER SERVICE REPRESENTATIVES!Are you an empathetic person who has a passion for helping others? Are you an enthusiastic people-person? Are you a confident and adaptable person who can close the deal? Youre in luck! We are looking for exceptional customer service representatives that can...


  • Carlsbad, United States VCA Animal Hospitals Full time

    Why we love VCA CVS Carlsbad: * Small hospital feel with big company support * Competitive compensation ($22-$24, hourly) * Generous employee pet discounts * Flexible Schedules * Great coastal community location close to the beach, food options, fitness centers and shopping * Monthly hospital-wide activities & games, raffles, with awesome prizes * Access to...


  • Carlsbad, United States VCA Animal Hospitals Full time

    Why we love VCA CVS Carlsbad: * Small hospital feel with big company support * Competitive compensation ($22-$24, hourly) * Generous employee pet discounts * Flexible Schedules * Great coastal community location close to the beach, food options, fitness centers and shopping * Monthly hospital-wide activities & games, raffles, with awesome prizes * Access to...


  • Carlsbad, United States Staff My Agency Full time

    FARMERS INSURANCE- Customer Service Sales Representative: Do you have a passion for customer care and a flair for understanding the needs and motivations of people? If so, we want you on our team! As our Customer Service Specialist, you'll work to inspire customer loyalty and significantly enhance the overall FARMERS Insurance customer experience. Job...


  • Carlsbad, United States Kaam Group Full time

    **Job Summary**: KAAM Group is seeking a full time Customer Service Representative for a small business that is expanding rapidly. This position offers great opportunity for growth and requires working closely with upper management. This role is multifaceted and includes customer service, accounting/bookkeeping, office management, operations, HR, compliance...


  • Carlsbad, United States LaserAway Full time

    Job DescriptionJob DescriptionJob Title: Patient Care Coordinator (Aesthetic Sales)Location: Carlsbad, CADepartment: SalesReports to: Location DirectorWhy LaserAway?· Generous compensation structure including uncapped commission.· Career growth and advancement.· Cutting edge medical equipment.· Employee discounts on products and services.· Supportive...


  • Carlsbad, United States Partners Federal Credit Union Full time

    Résumé du poste: This position is a “front line” representative for Partners Federal Credit Union whose main responsibility is to interact and develop long term profitable relationships with our Members by determining their financial needs and presenting and offering the best financial solution. Works within the sales and support teams for the...


  • Carlsbad, United States Toyota Carlsbad Full time

    **Position Summary** The Car Wash Customer Service Representative will be responsible for greeting all guests and educating them on the variety of packages that are offered at our facility. The Representative will also be asked to address and resolve any customer questions, complaints, and concerns regarding their membership or experience at the car...


  • Carlsbad, United States Tactical Rehabilitation, Inc Full time

    Job DescriptionJob DescriptionDescription:JOB DESCRIPTIONSummary/Objective:Patient Care Specialist 1 (PCS1) will interact with the company's patients by addressing inquiries and learning to resolve complaints. Main duties include on-the-job training during the 90-day probationary period, studying for the required Certified Orthotic Fitter (CoF)...