Ancillary Scheduler, Registration
1 week ago
Position Summary:
**Position Summary**
This position provides scheduling, registration and patient charge services to ancillary departments.
**Responsibilities**:
**Essential Functions**
- Effective pre-registration, registration and scheduling of multiple patient appointments.
- Manages the multiple additions and cancellations of patient appointments.
- Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital systems
- Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations.
- Consistently and constantly reviews the schedules daily and communicates all changes to appropriate staff.
- Responsible for entry of patient charges.
- Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self pay portions.
- Accurately communicates all procedure pertinent information including arrival time, location, and duration to the patient.
- Performs check in and check out of patients.
- Acts as a liaison to the clinical staff.
- Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management including the transfer of patients from both outside and sister facilities.
- Acts as a resource for training or mentoring of new team members.
- Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs and on call responsibilities.
- Attends and participates in department staff meetings and attends other meetings as assigned.
- Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by supervisor/department manager.
- Responsible for reviewing and adhering to all corporate departmental and education initiatives.
- Assists his/her supervisor/manager in planning and organizing department activities.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
**Other Related Functions**
- Regularly communicates with patients and clinical departments regarding registration and scheduling issues.
- Takes a proactive role in problem resolution.
- Performs all other duties as assigned.
Qualifications:
**Education/Training**
Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired through completion of a high school education.
**Licensure/Certification**
None.
**Experience**
Two (2) years’ experience in financial, business office, or customer service environment required. Computer knowledge necessary.
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