Tele-sales/ Personal Shopper

4 weeks ago

Cranston, United States Luxury Brand Holdings Full time

WHO WE ARE- Ross-Simons, America’s Favorite Jeweler (a division of Luxury Brand Holdings), is a leading direct-to-consumer retailer of fine jewelry. In addition to our e-commerce business, we mail millions of catalogs a year, participate in the Amazon marketplace, and place direct-response advertisements in leading print publications nationwide. We work hard to guarantee customers complete satisfaction, offering fabulous jewelry at great prices for over 70 years.WHO WE NEED- Do you want to sell fine jewelry and have unlimited earning potential? If so, this could be the perfect role for you We are seeking a Jewelry Tele-Sales Associate with natural passion, ambition, and love connecting with customers. This position is based onsite in our Cranston, Rhode Island office. Our Jewelry Tele-Sales Associates create lifelong client relationships and find success through offering beautiful jewelry and a personalized shopping experience.JOB DUTIES AND RESPONSIBILITIES:
- Relationship selling to existing Ross-Simons customers by outbound phone calls. No cold calling customers.
- Informs customers of magnificent jewelry product details, new arrivals and exclusive offerings to generate interest and to build clientele.
- Creates a welcoming shopping experience over the phone and exceed customer expectations.
- Meets or exceeds sales goals by contributing in-depth product knowledge and customer service.
- Professionally communicates and connects with a diverse group of people.
- Create and maintain relationships through providing a friendly and personalized customer experience.
- Effectively overcome objections and successfully close sales.
- Build long-term relationships by providing exceptional customer service and educating the customer on the value and quality of our products.

REQUIRED EXPERIENCE:
- Minimum 5 years of experience in sales, preferably within the jewelry industry
- Jewelry passion is a must, Jewelry knowledge and GIA training are preferred, but not required
- Excellent verbal and written communication skills; able to adapt to the needs of the customer
- Ability to close sales using a friendly, outgoing and professional approach
- Ability to prioritize, multi-task tasks and resolve inquiries quickly

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