Customer Service Management Trainee

1 month ago


Waukegan, United States Uline Full time

**Customer Service Management Trainee**
**Pay from $25 to $30 per hour - That's up to $63,000 - $75,000 per year with bonuses**

**Kenosha Branch**
**12355 Uline Way, Kenosha, WI 53144**

Customer Service is the heartbeat of our company. We depend on our Call Center employees to serve our customers and fulfill our promise of reliability.

**Training Hours**:Monday - Friday, 9:30 AM to 6 PM
24/7 operation - Various shifts available with set schedules.

**Position Responsibilities**
- Manage and lead a team of customer service reps on a daily basis.
- Participate in a rotational training program covering all aspects of customer service management.
- Set goals and provide mentoring / coaching.
- Perform quality monitoring on team members and provide feedback.
- Audit department processes and identify areas for improvement.
- Assist in the recruiting process to fill customer service positions.

**Minimum Requirements**
- High school diploma or equivalent **required**. Bachelor's degree **preferred**.
- Excel at verbal communication, listening, feedback, delegation, fostering teamwork and multi-tasking.
- Strong track record of customer-focused service and attention to detail.
- Prior leadership / management experience is **a plus.**

**Benefits**
- Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
- 401(k) with 6% employer match.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Bonus programs that include annual performance, sales goals and profit sharing.

**Employee Perks**
- First-class fitness center.
- Beautifully maintained walking trails.

**About Uline**

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled

LI-AP3

LI-IL001

(#IN-KNCS)



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